CSMS# 18-000216 - Update to ACE Portal Account reset policy
U.S. Customs and Border Protection sent this bulletin at 03/13/2018 05:20 PM EDTYou are subscribed to Trade Policy Updates for U.S. Customs and Border Protection. This information has recently been updated, and is now available.
03/13/2018 04:38 PM EDT
Trade Policy Updates
To satisfy audit requirements and comply with DHS policies, CBP has implemented changes to the ACE portal password policy.
If a user’s ACE Portal account is suspended due to inactivity, the user must contact their account owner or proxy account owner to have the account unlocked and password reset. Once the password is reset, a temporary password will be provided. The user MUST log in on the SAME day to change the temporary password and subsequently log on to the ACE Portal.
If the user does not log in to the ACE portal the same day the account will be suspended again.
To satisfy audit requirements and comply with DHS policies, CBP has implemented changes to the ACE portal password policy.
If a user’s ACE Portal account is suspended due to inactivity, the user must contact their account owner or proxy account owner to have the account unlocked and password reset. Once the password is reset, a temporary password will be provided. The user MUST log in on the SAME day to change the temporary password and subsequently log on to the ACE Portal.
If the user does not log in to the ACE portal the same day the account will be suspended again.
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