CSMS# 17-000353 - RESOLVED: CSMS# 17-000352 - Issues Connecting to CBP, Saturday June 17th 5:45 AM
U.S. Customs and Border Protection sent this bulletin at 06/17/2017 06:06 AM EDTYou are subscribed to ACE Reports for U.S. Customs and Border Protection. This information has recently been updated, and is now available.
06/17/2017 06:04 AM EDT
ACE Reports
DHS OneNet has resolved the issue impacting several trade filers who were unable to successfully connect to CBP (e.g. via VPN connection) for data transmissions. CBP technicians continue to monitor the connectivity.
If some trade partners continue to experience VPN connection issues, they should contact the CBP Help Desk and reference Master ticket# 8824371 and provide their VPN username/ hashID.
Related CSMS No. 17-000352
DHS OneNet has resolved the issue impacting several trade filers who were unable to successfully connect to CBP (e.g. via VPN connection) for data transmissions. CBP technicians continue to monitor the connectivity.
If some trade partners continue to experience VPN connection issues, they should contact the CBP Help Desk and reference Master ticket# 8824371 and provide their VPN username/ hashID.
Related CSMS No. 17-000352
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