CSMS# 17-000133 - ACE Portal Password Rule Changes
U.S. Customs and Border Protection sent this bulletin at 03/08/2017 06:20 PM ESTYou are subscribed to Trade Policy Updates for U.S. Customs and Border Protection. This information has recently been updated, and is now available.
03/08/2017 05:25 PM EST
Trade Policy Updates
Due to Department Homeland Security (DHS)/U.S. Customs and Border Protection (CBP) Security Policy changes, effective 3/10/2017 all Automated Commercial Environment (ACE) Secure Data Portal account passwords will require a minimum of 12-characters. As of 12:00 P.M. EST on 3/10/2017, the 12-character password requirement will be enforced when your current 8-character password expires or when you manually change your password.
Moving forward, the new DHS/CBP Security Policy rules state that ACE Portal account passwords must:
• Contain at least 12 characters.
• Contain at least 2 letters.
• Contain a combination of uppercase letters, lowercase letters, and numbers.
• Contain at least one of the following symbols: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ ] ; ^ _ ` { | } ~
Please note that your new password:
• Cannot contain your User Id.
• Cannot contain your first or last name.
• Cannot contain any consecutively repeated characters.
• Cannot be the same as a previously used password.
• Cannot be the reverse of a previously used password.
After changing your password, you will receive a confirmation message that states, “Your password change was successful. Please close all browser sessions, and load a new browser session to log in”. If you are experiencing problems changing your password, please contact ACE Support through the instructions at www.cbp.gov/ace-support.
To access the ACE Portal, please use the following URL: https://ace.cbp.dhs.gov
If you are unable to log in to the ACE Portal with your new password, please ensure not to have any other open browser sessions in the background.
Due to Department Homeland Security (DHS)/U.S. Customs and Border Protection (CBP) Security Policy changes, effective 3/10/2017 all Automated Commercial Environment (ACE) Secure Data Portal account passwords will require a minimum of 12-characters. As of 12:00 P.M. EST on 3/10/2017, the 12-character password requirement will be enforced when your current 8-character password expires or when you manually change your password.
Moving forward, the new DHS/CBP Security Policy rules state that ACE Portal account passwords must:
• Contain at least 12 characters.
• Contain at least 2 letters.
• Contain a combination of uppercase letters, lowercase letters, and numbers.
• Contain at least one of the following symbols: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ ] ; ^ _ ` { | } ~
Please note that your new password:
• Cannot contain your User Id.
• Cannot contain your first or last name.
• Cannot contain any consecutively repeated characters.
• Cannot be the same as a previously used password.
• Cannot be the reverse of a previously used password.
After changing your password, you will receive a confirmation message that states, “Your password change was successful. Please close all browser sessions, and load a new browser session to log in”. If you are experiencing problems changing your password, please contact ACE Support through the instructions at www.cbp.gov/ace-support.
To access the ACE Portal, please use the following URL: https://ace.cbp.dhs.gov
If you are unable to log in to the ACE Portal with your new password, please ensure not to have any other open browser sessions in the background.
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