CSMS# 16-000713 - RESOLVED: ACE Accounts Portal error, Tuesday, August 16, 2016
U.S. Customs and Border Protection sent this bulletin at 08/16/2016 02:05 PM EDTYou are subscribed to Export for U.S. Customs and Border Protection. This information has recently been updated, and is now available.
08/16/2016 02:03 PM EDT
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Please be advised that issues with ACE Accounts Portal users updating TAO/PTAO (Trade Account Owner/Proxy Trade Account Owner) user rights and creating exporter accounts via the webform have now been RESOLVED. Some users were receiving "An unexpected error has occurred!" upon refreshing a Top Account screen.
Users should please try again or contact the ACE Account Service Desk (ACE Support) for any existing tickets at 1-866-530-4172, option 1, option 2.
Please be advised that issues with ACE Accounts Portal users updating TAO/PTAO (Trade Account Owner/Proxy Trade Account Owner) user rights and creating exporter accounts via the webform have now been RESOLVED. Some users were receiving "An unexpected error has occurred!" upon refreshing a Top Account screen.
Users should please try again or contact the ACE Account Service Desk (ACE Support) for any existing tickets at 1-866-530-4172, option 1, option 2.
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