CSMS# 16-000247 - Erroneous ACE Portal Account Deactivations
U.S. Customs and Border Protection sent this bulletin at 03/29/2016 03:55 PM EDTYou are subscribed to ACE Reports for U.S. Customs and Border Protection. This information has recently been updated, and is now available.
03/29/2016 03:51 PM EDT
ACE Reports
The CBP Helpdesk recently began receiving an increased volume in calls due to erroneous ACE Portal account deactivations. After an initial investigation was done, CBP determined the cause and has now rectified the problem. While CBP is working to identify and repair the erroneous deactivations, Trade Account Owners can now reactive and reset passwords from their portal accounts.
Having your Trade Account Owner (TAO) reactivate/reset your account will be the most efficient process to regain system access. Directions for resetting the passwords can be located in CSMS# 16-000236 or by visiting the CSMS website at http://apps.cbp.gov/csms and reviewing the ACE Accounts Messages.
The CBP Helpdesk recently began receiving an increased volume in calls due to erroneous ACE Portal account deactivations. After an initial investigation was done, CBP determined the cause and has now rectified the problem. While CBP is working to identify and repair the erroneous deactivations, Trade Account Owners can now reactive and reset passwords from their portal accounts.
Having your Trade Account Owner (TAO) reactivate/reset your account will be the most efficient process to regain system access. Directions for resetting the passwords can be located in CSMS# 16-000236 or by visiting the CSMS website at http://apps.cbp.gov/csms and reviewing the ACE Accounts Messages.
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