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As we near the end of an incredible year, let’s reflect on several efforts the Department of Homeland Security (DHS) has undertaken to enhance the customer experience for all users. Across DHS components, teams have improved customer products and programs, implemented strategies to increase diversity, established component CX teams, created CX best practices, and more.
In the new year, we are excited to expand our community of Customer Experience Enthusiasts to foster learning and growth together. Here are a few of the products available to continue your CX journey.
The Community of Practice (CoP)
The CX Community of Practice meets monthly to have speakers, presentations, and share news of CX efforts around DHS. This is a time to learn, connect, and hear the latest updates of CX projects. Come ask questions!
Usability Testing Demystified
Usability testing is the secret sauce for delivering great customer experiences, whether your customers are mariners, travelers, disaster survivors, noncitizens, agents, officers, first responders, other government entities, the general public, or DHS-internal users. The skills acquired from this live webinar can be used to enhance your programs and projects immediately.
Join us for an overview of this simple, easy-to-use method next Wednesday, January 10th 2-3 PM ET!
- It’s free
- It’s only an hour
- You’ll improve your CX skillset
Sign up here.
CX Learning is a self-guided learning resource comprised of topics and lessons on key customer experience concepts and practices, like user research and usability testing. Each lesson has specific learning objectives grouped with related supporting content. A typical lesson starts with a short overview of its learning objectives, followed by a mix of written content, supporting graphics, and video content that explains key concepts in detail. Each lesson ends with an optional knowledge check (i.e., a quiz) and links to additional resources for continued learning.
From the DHS CX family to yours Happy Holidays, see you next year.
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