Ombudsman Survey on USCIS' Case Inquiry Process

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United States Department of Homeland Security

Office of the Citizenship and Immigration Services Ombudsman Survey on USCIS' Case Inquiry Process


Dear Stakeholder,

As many of you know, in 2018, USCIS phased out the option of self-scheduled InfoPass appointments at local field offices. In ending the self-scheduling option, USCIS directed the public to its website for information and the use of available online tools. Alternatively, individuals could initiate case-specific immigration inquiries by calling the USCIS Contact Center.

The Ombudsman’s Office is currently reviewing how these changes have impacted the agency’s ability to timely deliver immigration benefits, and how they have worked for you. Please take a few moments to complete this brief survey by clicking on the link below. Thank you!

Survey on USCIS' Case Inquiry Process