SFH Guaranteed Origination
January 16, 2020
Single Family Housing Guaranteed Loan Program (SFHGLP) Integration Update: Wave 2 Effective January 19th
As previously communicated on November 27th, we are transitioning the Single Family Housing Guaranteed Loan Program (SFHGLP) to an integrated, National model. Effective January 19th, 2020, the SFHGLP loan processing and activity for the following states will be transferred into the SFHGLP Origination and Processing Division (OPD) as part of the Wave 2 implementation of the new integrated model:
|
Wave 2 States (January 19th, 2020)*
|
|
AK, AR, CO, FL, GA, IA, ID, IL, KY, MN, MO, MT, NV, PR, SC, TN, TX
|
*States included in each wave are based on the property location for loan files submitted, not lender location
Please note that in previous communications MI and WA were included in Wave 2. To better manage application volume, loan volume from MI and WA will now be integrated in Wave 3 (projected February 16th, 2020).
Please refer to the below guidance and contact information for loan files in Wave 2 states.
Guidance for Loan Submissions
Files in Process: For loan files in Wave 2 states (listed above), all files received and reviewed by state staff prior to January 19th, 2020 will be completed by state staff.
New Submissions: You can continue to use GUS as you have in the past; this integration will have no impact on your access to USDA systems. For loan files in Wave 2 states (listed above), manual file submissions should be sent to the assigned Production Team (see below).
Contact Information
Customer service remains a top priority in the new model. Effective January 19th, 2020, all Wave 1 and 2 states will be aligned to one of four production teams, and each production team will have their own email inbox, shown below:
|
Team
|
Wave 1 and 2 States
|
Email Inbox
|
|
Team One
|
AK, AZ, CO, HI, IA, ID, KS, MT, NM, NV, OR, SD, TX, WP, WY
|
SFHGLPONE@usda.gov
|
|
Team Two
|
AR, KY, LA, MN, MO, NE, NY
|
SFHGLPTWO@usda.gov
|
|
Team Three
|
DE, GA, IL, MD, ME, NH, SC, VT
|
SFHGLPTHREE@usda.gov
|
|
Team Four
|
FL, PA, PR, TN, VA, VI
|
SFHGLPFOUR@usda.gov
|
Beginning January 19th, 2020, lenders with file-specific questions for loans in the above states should reach out to the respective production team inbox. For example, if you had a question regarding a guaranteed loan application in Nebraska, you would email SFHGLPTWO@usda.gov to contact Team Two.
If you have a question about a specific loan file, please include the following information:
- Identify the state the application is located;
- Provide applicant’s name, if applicable;
- Include your contact information; and
- Indicate if you want a call back (otherwise you will receive an email reply)
For all other inquiries not related to a specific file, please contact sfhgld.program@usda.gov.
Future Wave 3 Details
Remaining states will be integrated in Wave 3 (projected February 16th, 2020). Until states are integrated into the new unit, lenders should continue to contact their state office staff.
|
Wave 3 States (Future – February 16th, 2020)*
|
|
Team One
|
AL, CA, UT, WA, WI
|
|
Team Two
|
MS, ND, NJ, OK
|
|
Team Three
|
CT, MA, MI, NC, RI, WV
|
|
Team Four
|
IN, OH
|
*States included in each wave are based on the property location for loan files submitted, not lender location
Additional Information
-
Infographic: Please reference the SFHGLP Integration Infographic for additional information: https://www.rd.usda.gov/files/RD-GRH-IntegrationInfo.pdf
-
Handbooks: The Guaranteed Loan Program regulation (7 CFR 3555) and technical handbook (HB-1-3555) are available online to assist you with questions:
-
Technical Issues: If you are experiencing technical issues with the Guaranteed Underwriting System (GUS), e-Authentication passwords, GUS User roles, etc., you may contact the Rural Development Help Desk at 1-800-457-3642, select option 2, and then select option 2 again.
-
Please Note: The SFHGLP Integration does not impact servicing (loss claims and electronic status reporting), Help Desk, access to USDA systems, or e-Authentication protocols.
|
