Latest updates: CFPB Orders Installment Lender OneMain to Pay $20 Million for Deceptive Sales Practices

Breaking News CFPB orders installment lender OneMain to pay $20 million for deceptive sales practices

Lender pushed employees to hit sales targets and illegally withheld refunds

The CFPB ordered installment lender OneMain Financial to pay $20 million in redress and penalties for failing to refund interest charged to 25,000 customers who cancelled purchases within a purported “full refund period,” and for deceiving borrowers about needing to purchase add-on products to receive a loan. OneMain is a nonbank personal loan installment lender headquartered in Evansville, Indiana and is a subsidiary of OneMain Holdings, Inc. (NYSE:OMF).

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Illustration of stethoscope, medical bill, credit report and check and pen

Issue spotlight: Medical billing and collections among older Americans

Older adults, most of whom have health insurance coverage, are among the millions of Americans who experience problems with reporting and collection of inaccurate medical bills. This spotlight describes how medical billing practices can lead to inaccurate bills and attempts to collect amounts that are not owed from people 65 and older. It also describes the impact of inaccurate medical bills, including coercive credit reporting, on older adults.

Read the issue spotlight.


Agencies request comment on quality control standards for automated valuation models proposed rule

On Thursday, the CFPB took another step toward ensuring accountability for automated decision models, sometimes marketed as artificial intelligence (AI). Six federal regulatory agencies requested public comment on a proposed rule designed to ensure the credibility and integrity of models used in real estate valuations.

In particular, the proposed rule would implement quality control standards for automated valuation models (AVMs) used by mortgage originators and secondary market issuers in valuing real estate collateral securing mortgage loans. This initiative is one of many steps we are taking to ensure that algorithms and AI are complying with existing law.

Read the press release.

Read Director Rohit Chopra’s blog post, "Algorithms, artificial intelligence, and fairness in home appraisals."


a mobile phone with green check mark on screen, a red arrow and paper money appear to come out of the phone

Analysis of deposit insurance coverage on funds stored through payment apps

Payment apps that allow consumers and businesses to quickly send and receive money also often provide the ability for users to store those funds. Funds stored on these platforms often lack deposit insurance coverage and are at risk of loss in the event of financial distress or failure of the entity operating the payment platform.

Read the issue spotlight.

Read the press release.

Read the consumer advisory.

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