ACE Portal Password Rule Changes
September 30, 2021
*This message is being forwarded on behalf of the U.S. Customs and Border Protection
Trade Policy Updates
Due to Department Homeland Security (DHS)/U.S. Customs and Border Protection (CBP) Security Policy changes, effective 10/03/2021 all Automated Commercial Environment (ACE) Secure Data Portal account passwords will require a minimum of 15-characters. As of 12:00 A.M. EST on 10/03/2021, the 15-character password requirement will be enforced when your current 12-character password expires or when you manually change your password.
Moving forward, the new DHS/CBP Security Policy rules state that ACE Portal account passwords must:
• Contain at least 15 characters.
• Contain at least 2 letters.
• Contain a combination of uppercase letters, lowercase letters, and numbers.
• Contain at least one of the following symbols: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ ] ; ^ _ ` { | } ~
Please note that your new password:
• Cannot contain your User Id.
• Cannot contain your first or last name.
• Cannot contain any consecutively repeated characters.
• Cannot be the same as a previously used password.
• Cannot be the reverse of a previously used password.
After changing your password, you will receive a confirmation message that states, “Your password change was successful. Please close all browser sessions, and load a new browser session to log in”. If you are experiencing problems changing your password, please contact ACE Support through the instructions at www.cbp.gov/ace-support.
To access the ACE Portal, please use the following URL: https://ace.cbp.dhs.gov
If you are unable to log in to the ACE Portal with your new password, please ensure not to have any other open browser sessions in the background.
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