September 21, 2021
Tips on How to Resolve AES Response Messages
 When a shipment is filed to the AES, a system response message is generated and indicates whether the shipment has been accepted or rejected. If the shipment is accepted, the AES filer receives an Internal Transaction Number (ITN) as confirmation. Though the shipment is accepted, the filer may still receive a Verify Message, Compliance Alert, Informational Message or Warning Message along with their ITN. However, if the shipment is rejected, a Fatal Error notification is received and must be corrected to receive a valid ITN.
To help you take the appropriate action for the different AES Response Messages, here are some tips on how to address the most frequent messages that were generated in AES for this month.
Response Code: 643
Narrative: Quantity (2) Must Be Greater Than Zero
Severity: Fatal
Reason: The Schedule B/HTS number reported requires a second Quantity to be reported and the Quantity (2) is missing or reported as zero.
Resolution: Quantity (2) must be greater than zero.
Verify the Quantity (2) reported, correct the shipment and resubmit.
Response Code: 650
Narrative: Quantity (2) Cannot Exceed Shipping Weight
Severity: Fatal
Reason: When the Unit of Measure (2) is KG (kilograms), Quantity (2) cannot exceed the Shipping Weight.
Resolution: Verify the Unit of Measure (2), Quantity (2) and the Shipping Weight reported, correct the shipment and resubmit.
For a complete list of Fatal Error Response Codes, their reasons, and resolutions, see Appendix A – Commodity Filing Response Messages.
It is important that AES filers correct Fatal Errors as soon as they are received in order to comply with the Foreign Trade Regulations. These errors must be corrected prior to export for shipments filed predeparture and as soon as possible for shipments filed postdeparture but not later than five calendar days after departure.
For further information or questions, contact the U.S. Census Bureau's Trade Data Collection Branch.
Telephone: (800) 549-0595, select option 1 for AES
Email: askaes@census.gov
Online: www.census.gov/trade
Blog: blogs.census.gov/globalreach
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