The ACE Portal is Currently Experiencing Issues

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September 29, 2020

The ACE Portal is Currently Experiencing Issues

Please note, an issue with the ACE portal has been reported, and the application is not properly functioning for users.

The U.S. Census Bureau and U.S. Customs and Border Protection (CBP) are working together to determine the cause and resolution for the problem. Additional guidance will be provided if the issue persists.

If you have questions, please contact the Trade Data Collection Branch at 1-800-549-0595, using option 1 or email Please be aware that we may be experiencing a higher volume of inquiries while the issue persists.

For further information or questions, contact the U.S. Census Bureau’s Trade Data Collection Branch.

Telephone: (800) 549-0595, select option 1 for AES 


We're Here to Help

We're here to help you get the most out of Census Bureau data. If you have a question, give us a call at 1-800-549-0595.