Explore Optional Questions Designed for CAHPS Surveys

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Now Available: Searchable Database of Supplemental Survey Questions to Customize CAHPS® Surveys

CAHPS survey users who want to ask about additional aspects of patient experience can now browse a collection of hundreds of supplemental questions by topic. To ensure comparability across health care organizations, CAHPS surveys ask standardized questions on a limited number of key topics that drive patients’ ratings of their health care experience. Supplemental items give users a way to customize their surveys to address topics relevant to their organizations or local markets or gather more information about a specific concern.

Users can search for supplemental items for specific CAHPS surveys by population (adult or child) and/or by topic. The searchable database provides the full question along with response options, related items, and instructions for placing the item in the survey instrument.

Supplemental items are available for the CAHPS Clinician & Group Survey, Health Plan Survey, Cancer Care Survey, and Hospital Survey.

Most items address the following topics:

  • Access
  • Care coordination
  • Health information technology
  • Health literacy
  • Health promotion & education
  • Narrative comments
  • Patient-centered medical home
  • People With Mobility Impairments
  • Shared decision making

If you have any questions or comments, please contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.

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About CAHPS

Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers about their experiences with health care. The CAHPS program at the U.S. Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of CAHPS surveys, instructional materials, and comparative databases, and provides technical assistance to users. Learn more about AHRQ’s CAHPS program.

AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey. The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations. Learn more about AHRQ’s CAHPS Database.