Now Available: Health Literacy and Interpreter Services Supplemental Items

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Now Available: CAHPS® Supplemental Items on Health Literacy and Interpreter Services

The Agency for Healthcare Research and Quality (AHRQ) has released CAHPS supplemental items that ask about patients’ experiences with health literacy and interpreter services. Recent refinements of the Health Literacy and Interpreter Services items are intended to better meet users’ needs and align these items with current CAHPS standards and approaches. These items are available for the CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey.

The CAHPS Health Literacy Item Sets ask about providers' efforts to foster and improve the health literacy of patients. These items address the following topics:

  • Communication with providers
  • Communication about self-management of diseases and conditions
  • Communication about medicines
  • Communication about tests and test results

The Interpreter Services items ask about patients’ experiences with interpreter services in health care settings. All items are available in English and Spanish.

Supplemental items on Health Literacy and Interpreter Services for the CAHPS Hospital Survey (HCAHPS) were previously released.

If you have any questions or comments, please contact the CAHPS Help Line at cahps1@westat.com or 1-800-492-9261.


About CAHPS

Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers about their experiences with health care. The CAHPS program at the U.S. Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of CAHPS surveys, instructional materials, and comparative databases, and provides technical assistance to users. Learn more about AHRQ’s CAHPS program.

AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey. The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations. Learn more about AHRQ’s CAHPS Database.