Updated Version of CAHPS Improvement Guide and New Strategies

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Now Available: CAHPS® Ambulatory Care Improvement Guide

The updated CAHPS Ambulatory Care Improvement Guide presents steps that health care organizations can take to better understand their patients' experiences with ambulatory care, plan an improvement project, and identify pertinent improvement strategies for implementation. First released in 2003, the CAHPS Ambulatory Care Improvement Guide supports organizations enhancing patient experience as measured by the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey.

The newest strategies in the Guide address the following topics:

A consolidated version of the Improvement Guide is now available.

If you have any questions or comments, please contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.

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About CAHPS

Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers about their experiences with health care. The CAHPS program at the U.S. Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of CAHPS surveys, instructional materials, and comparative databases, and provides technical assistance to users. Learn more about AHRQ’s CAHPS program.

AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey. The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations. Learn more about AHRQ’s CAHPS Database.