Now Available: New CAHPS Health Plan Survey Results

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New results from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Health Plan Survey are now available based on the voluntary submission of data to the CAHPS Database. The survey asks enrollees about their recent experiences with their health plan and medical care. The 2017 Health Plan Survey Database includes 378,473 survey responses submitted for Medicaid, Medicare, and Children’s Health Insurance Program (CHIP) populations.

CAHPS Health Plan Survey Results:

  • The highest scoring composite across all populations is: How Well Doctors Communicate
  • The lowest scoring composite is: Getting Needed Care
  • The highest scoring rating is:
    • Personal Doctor for the Child Medicaid, CHIP, and Medicare populations
    • Specialist for the Adult Medicaid population

Users can access an online reporting system, chartbook and research data files.

For more information, email the CAHPS Database or call the helpline at 1-888-808-7108.

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About CAHPS

Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers about their experiences with health care. The CAHPS program at the U.S. Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of CAHPS surveys, instructional materials, and comparative databases, and provides technical assistance to users. Learn more about AHRQ’s CAHPS program.

AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey. The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations. Learn more about AHRQ’s CAHPS Database.