AHRQ CAHPS Webcast Now Available: Protocol to Obtain Patient Comments Using the CAHPS Clinician & Group Survey

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Now Available: Webcast Presentation “Introducing a Protocol to Obtain Patient Comments Using the CAHPS® Clinician & Group Survey”

The Agency for Healthcare Research and Quality's (AHRQ’s) recording of the “Introducing a Protocol to Obtain Patient Comments Using the CAHPS Clinician & Group Survey” Webcast is now available. The Patient Narrative Elicitation Protocol (beta version) is a structured set of five open-ended questions that can be added to the CAHPS Clinician & Group Survey (CG-CAHPS).  In this January 26 Webcast, speakers reviewed the purpose of the questions, described the development and testing process, offered recommendations for implementation, and shared the perspective of an early user of the Elicitation Protocol.

If you are interested in testing or using the Elicitation Protocol over the coming year, please let us know by contacting CAHPS1@westat.com.

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About CAHPS

Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers about their experiences with health care. The CAHPS program at the U.S. Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of CAHPS surveys, instructional materials, and comparative databases, and provides technical assistance to users. Learn more about AHRQ’s CAHPS program.

AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey. The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations. Learn more about AHRQ’s CAHPS Database.