Register for AHRQ CAHPS® Webcast: Strategies for Improving CAHPS Health Plan Survey Scores

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Strategies for Improving CAHPS Health Plan Survey Scores

Wednesday, April 13

Noon – 1 p.m. ET

Register Now

This free Webcast from the Agency for Healthcare Research and Quality (AHRQ) will feature innovative strategies used by two Medicaid health plans to significantly improve their scores on the CAHPS Health Plan Survey. Speakers from health plans in Ohio and Oregon will highlight the specific improvement strategies they implemented, barriers they addressed, results they achieved, and key lessons they learned.

The Webcast also will feature a newly revised version of the CAHPS Ambulatory Care Improvement Guide, a comprehensive and free resource for medical groups, health plans, and other providers seeking to improve their scores on the CAHPS ambulatory care surveys.

Speakers include:

  • Karen Posey, CareSource, Dayton, OH
  • Graham Bouldin, Health Share of Oregon, Portland, OR
  • Susan Edgman-Levitan, PA, Massachusetts General Hospital, Boston (Moderator)

To review the CAHPS Ambulatory Care Improvement Guide, go to https://cahps.ahrq.gov/quality-improvement/improvement-guide/improvement-guide.html.

If you have any questions or comments, please contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.


About CAHPS

Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers about their experiences with health care. The CAHPS program at the U.S. Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of CAHPS surveys, instructional materials, and comparative databases, and provides technical assistance to users. Learn more about AHRQ’s CAHPS program at: www.cahps.ahrq.gov.

AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey. The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations. Learn more about AHRQ’s CAHPS Database at: www.cahpsdatabase.ahrq.gov.