By law traders must give you written information about your legal right to 14 days cancellation, and any contract and pricing must be put in writing. The law is there to protect homeowners from agreeing to unnecessary and expensive work without being given time to think about it.

Never waive your rights. Some traders may ask you to sign something to have the work commence sooner than the 14 days. Ask yourself, “why am I being asked to sign my rights away? Is this something a legitimate trader would ask of me?” The answer is NO!

If you want to complain or get any advice about goods or services you have bought please contact Citizens Advice Consumer Services on 03454 040506.

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Print this out and display on your noticeboard, include it in your newsletter, or let them know by word of mouth.