New computer system will mean planning application processing delays

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Walthom Forest

New computer system for processing your applications

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We’ve often received comments from residents and agents that our planning application website is not easy to use or navigate making it difficult to find information.

That is one of the reasons we are installing new software which should significantly improve the service we provide for you.

This means that for around three weeks from mid-November until early-December:

  • You will not be able to search for and view new applications submitted during the change-over period
  • Planning applications received will be processed manually
  • Planning staff will be processing prior approval applications as a priority so that the legal timescales are met
  • Weekly lists of validated planning applications may not be available

We ask you to have patience with us during this period when we will be processing applications as quickly as we can.

If you have urgent questions please contact the Planning Officer for your application or use the link below – but please remember such questions will further delay the processing of planning applications.

From early December we will be adding the backlog of applications and transferring historical data on to the new computer system with the aim of the new system being fully operational by the end of the year.

We will keep you informed of any changes to the above through further email newsletters.

Email if you need an essential update on your application

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