Coronavirus (COVID-19) update | Glass & green waste collections suspended | How can you help? | Pay & Display parking update and more

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We’ve continued to make changes to key areas this week in order to reduce the spread of COVID-19 (coronavirus).  We are constantly reviewing all of our services to make sure we’re doing everything we can to keep residents and staff safe, while maintaining our most essential day-to-day services. 

Below you’ll find our latest updates including the most recent changes we've made, and links to all the national guidance from the Government and NHS. Don't forget, you can also stay up to date with our dedicated coronavirus webpage.

Government advice and guidance

The latest Government guidance about coronavirus is available on the website.

This includes information and advice about:


It also includes the latest details of financial support for self-employed people, announced by Government at yesterday's daily coronavirus briefing.

Please visit the NHS website for other important information about coronavirus symptoms, how to protect yourself and others and what you should do if you think you may have the virus.

Garden waste and glass collections suspended and some city services reduced

Bins and recyling coronavirus

As part of the ongoing effort to halt the spread of the pandemic, and to safeguard both residents and staff, we have taken the difficult decision to suspend kerbside glass and garden waste collection services from Tuesday 31 March.

The maintenance of public grounds, including grass cutting, trimming and pruning services will also be reduced. Priority work will continue. The bulky waste collection service has also been halted for the time being. 

General waste and recycling collections for all households and flats will remain unchanged at the current time. We will continue to provide the recycling service provision but this will be reviewed regularly and as circumstances change. Visit our website for full details.

Mixed glass bottles and jars should be stored safely at your home until the service is reinstated. Do not put glass in your general waste bin. If absolutely necessary it is possible to deposit glass at a glass recycling bank, however this should only be done as part of an essential journey, such as visiting a supermarket or convenience store to purchase necessities.

It is not currently possible to recycle unwanted clothes, shoes and household textiles at recycling banks, or by taking them to a charity shop. Please store these items in your home, ready to be recycled or re-used when recycling banks and charity shops re-open.

The Waste & Recycling centre in Millbrook remains closed.

What to expect when you contact your GP

NHS logo

If you need to contact your GP surgery for an appointment you will receive an initial assessment through e-consult (on the practice website) OR by telephone, by a suitably trained clinician.

It is essential that you give an accurate and detailed description of your symptoms when asked. This will allow them to provide you with the most appropriate treatment. Visit the Southampton Clinical Commissioning Group website for further information.

Do you own a business?

Business support

Keep up-to-date with the latest news for businesses by signing up to our Business News e-alert to receive advice and guidance for businesses, low-cost and free training sessions, grant and award opportunities, information events and conference opportunities.

You can also visit our dedicated Coronoavirus (COVID-19) webpages for businesses.

How to offer your support

Community action and volunteering

We have been working in partnership with Southampton Voluntary Services (SVS),  SO:Linked and Southampton City NHS Clinical Commissioning Group (CCG) to coordinate a voluntary, community and social enterprise (VCSE) sector response to the current COVID-19 pandemic.

SVS has created a database on the SO:Linked website where you can search for help, guidance and services by postcode. Here, you can find information and on local practical support, food and medicine deliveries, OAPs / vulnerable people, advice, guidance and signposting, support for keyworkers, emotional support, substance misuse and 'things to do'.

Donate to your local food bank

If you would like to donate food or cannot afford food, please contact your local food bank using this finder.

If you can afford food but are unable to get it due to self-isolating or for another reason, please check our dedicated webpage for regular updates on support from our community volunteers.

Off-street and on-street Pay and Display parking enforcement suspended

Coronavirus parking

We are now suspending enforcement of off-street and on-street Pay and Display parking to support NHS staff, Social Care workers and the many key workers and volunteers responding to coronavirus in the city. This decision will be regularly reviewed.

For anyone without an essential need to travel, please continue to follow the Government guidelines to stay home wherever possible. For more information about the latest changes to parking in the city, please visit our dedicated COVID-19 updates webpage.

Please continue social distancing and handwashing

Stay Home, Save Lives

Social distancing and thorough and frequent handwashing are key in stopping the spread of the virus. Only go out when necessary (such as for a grocery shop or urgent medical care) and ALWAYS try to stay two metres apart from others. Handwashing with soap and water should follow any trip outside the home and should be for at least 20 seconds. Stay home, save lives.

Supporting Vulnerable Adults in the City

Coronavirus adult care

Our staff are working extremely hard to ensure we continue to protect and support our most vulnerable residents to stay safe, independent and healthy.  

Many of our residents have asked questions about the care family and friends will receive during these times. We will continue to keep our website updated with the latest situation and there are FAQs which will provide answers to many of these questions about vulnerable adults.

Looking for work?


We are offering the opportunity for people new to the care industry to play a key role in the delivery of care and support to the most vulnerable in the city, with several Reablement and Rehabilitation Care Assistant roles available. This is a flexible role, with hours to suit you and your availability.

The role will be varied and could involve tasks such as preparing meals, ensuring medication is provided accurately and on time, through to personal care.

If you are interested in supporting people with care needs in the city, this is a good opportunity to provide support, be trained to a high standard, learn the role of Care Assistant and could also be a gateway to caring roles in the future.

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