Information about Coronavirus (COVID-19)

Having trouble viewing this email? View it as a Web page.

North Devon Council Newsletter
Coronavirus (COVID-2019)

Current information about Coronavirus (COVID-19)

Customer Services

 Woman Sitting on Sofa While Looking at Phone With Laptop on Lap

Please do not visit us at Lynton House unless you have an emergency.

It is very likely that our Customer Services team will be diminished due to illness and/or school closures so please try to do as much online as possible and try to avoid telephoning us unless it is urgent.

There is lots of information on our website and you can use our self service forms to request items, report issues and contact some services directly. 

Click Here

Waste and recycling collections

Bins and Recycling

Waste and recycling services are running as normal at present but school closures and illness among crews may lead to our staffing being reduced. So please be patient if your bins and/or recycling is not collected on the usual day and keep an eye on our website for further updates or to log a missed collection.

Click Here

Double bag your used tissues

Woman Lying on Bed While Blowing Her Nose

If you are unwell, please follow the Department of Environment, Food and Rural Affairs' (DEFRA) guidelines to protect yourself and others - including our waste collection crews:

  • Double bag any used tissues 
  • Keep the bag separate from 'normal' waste
  • If you are self-isolating, place the bag in another room
  • After 72 hours place the double bagged waste outside in your black bin/bag

If tissues are not bagged our crews will have to leave your bin without emptying it, to protect themselves from the threat of Coronavirus.

Financial support for businesses

Money - Assorted

To support the many small businesses which pay little or no business rates because of Small Business Rate Relief (SBRR) the Government has promised to provide £10,000 cash grant to business across the country which are currently eligible for either SBRR or Rural Rate Relief, to help meet their ongoing business costs. 

A £25,000 grant will also be provided to retail, hospitality and leisure businesses operating from smaller premises, with a rateable value between £15,000 and £51,000.

The Government has not yet published guidance to help local authorities implement these grants. However, as soon as we know more we will update our website. 

Click Here

You can also email to request more information about Coronavirus related business grants when it becomes available.

Financial support for families


If your income has been significantly affected by current circumstances help is available via our Council Tax Reduction and Exceptional Hardship Schemes.

Click for information about the Council Tax Reduction Scheme


Click to apply for the Exceptional Hardship Fund

North Devon Crematorium

North Devon Crematorium

The North Devon Crematorium is introducing some initial measures to minimise the risk of infection from the COVID-19 virus and to ensure maximum service availability. For more information see our website.

Click Here

Protect yourself and your money from scams

Online scammer

Watch out for scam messages:

Don’t click on the links or attachments in suspicious emails, and never respond to unsolicited messages and calls that ask for your personal or financial details. 

Be mindful of strangers offering to do shopping for you: 

Don't give out your bank cards or bank details to anyone you don't know well who offers to get shopping for you. instead pay them back with a cheque or via telephone or online banking.

Telephone scams:

We are aware that some people have received calls from someone pretending to be from British Telecom (BT), suggesting that they are terminating the phone line and internet. Do not give them any personal information or bank details.

Shopping online:

If you’re making a purchase from a company or person you don’t know and trust, carry out some research first, and ask a friend or family member for advice before completing the purchase. If you decide to go ahead with the purchase, use a credit card if you have one, as most major credit card providers insure online purchases.

For more information on how to shop online safely, please use the link below:

Action Fraud Website 

Pubs and restaurants selling takeaway food

Takeaway burger & chips

The Government has relaxed the planning rules so pubs and restaurants can operate as hot food takeaways during the coronavirus outbreak. More information can be found on the Government's website

Click Here

Other sources of advice and information


Avoid misinformation on Coronavirus - only follow advice from official, trusted sources. 

Devon County Council




NHS England


Public Health England