COVID-19 update: 16 February 2021

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16 February 2021

COVID-19 survey - a big thank you!

Thank you!

We want to say a big thank you to all of you who completed and shared our short COVID-19 Survey. Almost 1,500 of you got in touch, with approximately 32% of respondents coming from the BAME community, who we were particularly keen to hear from.

Thank you for making time to contact us, as your feedback will help us to improve the service we provide to all our residents. We’re reading through all your responses and our thoughts are with you, your friends and your families. We know times are tough for everyone right now, but we’re here to help.

Extra support

Rapid Tests: Do you work long shifts?

Not showing COVID-19 symptoms? You could still have the virus

We have extended the opening hours at our Heston Library rapid test site.

If you do not have COVID-19 symptoms and you need access to FREE, quick and regular testing, you can now drop-in to Heston Library any time to suit you between 6.30am-7.30pm on week-days, or between 8.00am-4.00pm at weekends. You can also book rapid tests at Heston Library (New Heston Road, Hounslow TW5 0LW) as often as you like here.

If you do not have COVID-19 symptoms, you can also get FREE rapid tests every few days between 8.00am-4.00pm, Mon-Sun at:

  • Hounslow House – 7 Bath Road, Hounslow TW3 3EB. 
  • Isleworth Library – Twickenham Road, Isleworth TW7 7EU. 
  • Staines Rugby Club, Snakey Lane, Feltham TW13 7NB. 

You can drop-in or book by clicking below.

Book rapid test

If you feel inadequately protected from COVID-19 at work, support is available to you

Feeling anxious, unsafe or inadequately protected from COVID-19 at work?

The government guidelines state that everyone should be working from home where possible. We understand that for many people this has not been something their employers have supported.

If you are feeling anxious, unsafe or inadequately protected from the risk of COVID-19 at your workplace then please raise any concerns via the email below.

All emails will be treated with strict confidentiality and the team will use any concerns raised to explore improving unsafe work environments in Hounslow.

The email address is

Email us

Contact tracing - we're here to help

Hounslow Contact tracing here to help

Hounslow Council's local COVID-19 Contact Tracing team is here to support residents and help to get coronavirus under control. Council staff may call you if you have tested positive for COVID-19. This is to help notify any one who you may have been in contact with and reduce the spread of the virus.

Please answer when we call so that we can complete this important work and help keep coronavirus under control. During the call we will also check if you need any support or assistance such as with food shopping, collecting medication or debt advice.

Find out more

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