Hounslow Matters Newsletter: 18 December 2020

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London Borough of Hounslow
Hounslow Matters headline

                                  18 December 2020

A critically important message from Kelly O'Neill, Hounslow's Director of Public Health

Kelly O'Neill

Today I am sharing the latest infection rate chart for Hounslow borough.

The graph below is stark. It is hard to make the risk to you, your family and your friends any clearer.

Look at the recent rise. We're currently at 283 cases per 100,000, the highest ever in the Borough. This is what the numbers show after Lockdown 2, after weeks of Tier 2 restrictions.

Put bluntly, these are numbers that lead to deaths. The deaths of your friends, your family and maybe yours.

The rules are clear. You know the main rules. You can see them again here. You must follow them. If they are not followed, more will die.

Please think very hard about whether you should be visiting others this Christmas, especially where those are elderly or vulnerable. Don't give COVID-19. Don't make this worse than it already is.

Kelly O'Neill, Director of Public Health, London Borough of Hounslow. 

Latest Covid-19 graph

This graph shows the latest COVID-19 infection rate in Hounslow

A message from the Leader of Hounslow Council, Cllr Steve Curran

Cllr Curran

Cllr Steve Curran, the Leader of Hounslow Council, has a message for all Hounslow residents now the borough has entered Tier 3 COVID-19 restrictions and as Christmas approaches. 

“We have obviously reached a very serious situation with London’s move to Tier 3, and it must now be clear that we must all stick to the rules if this is not going to get even worse. 

“As a council we were prepared for a move to Tier 3. We are ready to meet its challenges, to help businesses and to support and protect our most vulnerable. We are mobilising to deliver those plans now.

"Despite the best efforts of residents in Hounslow and London to keep numbers relatively low, COVID19 cases are rising exponentially. It was therefore right to move all London boroughs to Tier 3 on Wednesday. This is extremely disappointing and worrying for residents and businesses in Hounslow.

"But it shows how difficult the virus is to beat. It shows we must all continue to work together to defeat it, to protect our NHS and prevent it being overwhelmed, to save the lives of residents, to stop businesses being closed for longer than necessary and to prevent further jobs being lost.

"I know this makes life even more difficult for everyone during the Christmas and New Year holidays, but we cannot forget the many thousands of people who have already lost their lives to COVID-19. With, tragically, 274 of those deaths in Hounslow, we must do everything we can to stop further lives being lost in our communities.

"We are all in this together. Hounslow can and will work together in the One Hounslow spirit we saw so clearly in the first wave.  The Council continues to work very closely with Public Health England (London), London Councils and the Mayor to do everything we can to protect the most vulnerable in our communities."

More information

Council services over Christmas and New Year period

Christmas tree

As usual over the Christmas period, the Council will be operating a reduced service from 5pm on Thursday 24 December until Monday 4 January 2021.

Many of our staff will be taking annual leave so they can return refreshed in the new year to continue the high quality service they have maintained throughout this highly challenging year. 

During this time, residents can still access our services online and via emergency numbers. To inform the council of an emergency, please call 020 8583 2222.

The Community Hub will also still be there to help residents with getting food, medicines and support during the period.

The Community Hub will remain open for urgent support until 5pm on 24 December and between 11am – 3pm from 29 - 31 December. You can contact the Community Hub on 020 7084 9697 or at Hub@hounslow.gov.uk.

More information

Lonely this Christmas?


It's been a hard year and if you are alone this Christmas there are people who can support you.

Age UK Hounslow offers a free telephone befriending service, which aims to give support and regular contact to older people who may feel lonely and isolated.

The main target client group is Hounslow residents aged over 65 and living alone who have little social contact.

Age UK Hounslow Telephone Befriending Service 0208 560 6969

GoodGym can provide deliveries for vulnerable people (including those under 60) and basic tasks for hospital discharge and home safety. GoodGym's activities and services have adapted to comply with the Government's safety guidelines. Call 0203 432 3920 to get in touch. 

Re-engage - befriending and social activities for the 75+ (formerly Contact the Elderly).

Re-engage exists to support older people who live alone and find it hard to get out in normal times. The Covid-19 crisis is particularly devastating for these people and many are feeling incredibly vulnerable, especially those with few family members or friends to talk to.

Wellbeing Network Hounslow (support and social network for people with mental health needs) - is still available for telephone support and for information. For more information and useful contacts during this difficult time, as well as the latest updates to our services please visit our website.

British Red Cross is avalaible via telephone for free and confidentially, everyday 10am to 6pm 0808 196 3651. The friendly and experienced volunteers on the British Red Cross support line are there to help you cope with feelings of loneliness, mild depression, isolation and grief after bereavement. They can also help you get medicine and food.

Childline – speak to a counsellor by calling 0800 1111  or via 1-2-1 chat between 7.30am & 3.30 am every day.

Samaritans – If you need someone to talk to, Samaritans are avalaible to listen. They won't judge or tell you what to do. Get in touch by calling 116 123.

More information

Get tested for COVID-19 now

Mobile Testing Unit

Testing is now available for all residents whether you have symptoms or not. It is vital to get tested if you think you have symptoms.

And remember, you must self-isolate until you get a negative result. 

range of COVID-19 tests are available - you can:

  • Order a home test kit 
  • Go to a local walk-through test centre in Feltham and Heston, or 
  • Visit a Mobile Testing Site

You can't access a test without booking in advance online or by calling 119.

More information

Christmas arrangements

Think about what you give this Christmas

There will be special restrictions for five days over the Christmas period from 23 to 27 December. 

While these special restrictions are in place it is vital we all continue to take personal responsibility to limit the spread of the virus to protect our loved ones and vulnerable residents.

More information

Flu vaccinations now available for people aged 50 to 64

Get your Flu jab

Please ask your GP or pharmacist if you're eligible. If you're under 65 with a long-term health condition please take up your offer of a free jab. Don't risk flu this winter.

More information

Hounslow schools share festive joy

Hounslow Schools have talent

As part of our Hounslow Schools Have Talent campaign, schools have been sharing videos of children singing festive songs and sharing festive joy to all Hounslow residents. 

Children from St Paul’s Church of England Primary School in Brentford have made a festive video to wish Hounslow residents a very happy Christmas and New Year. Watch their message here.

Belmont Primary School have created and performed an original song to inspire hope and joy during the festive period after a difficult year. Watch their song Darkness Turns to Light here.

More information

Christmas waste and recycling collections

Christmas waste and Recycling collections

All collections of recycling, food and refuse will continue over the holiday period, however we will be running a revised schedule. Revised collections will begin tomorrow (19 December). 

It is vital residents check when their collection dates are throughout the period and help to remind their neighbours of the changes. Some collections will take place earlier than the normal collection day.

There will be no collection of garden waste or bulky waste during these two weeks.

More information

Free parking on Christmas Eve

Cllr Hanif Khan

Cllr Hanif Khan, Cabinet Member for Transport and One Hounslow, has announced free parking within the borough for Christmas Eve (24 December 2020).

There will be no charge for parking in bays controlled by the London Borough of Hounslow where Pay & Display and/or PaybyPhone is accepted, all day on Christmas Eve.

Bank Holiday enforcement will take place on 25, 26 and 28 of December 2020 and 1 January 2021. On all other days normal enforcement will take place.

More information

Court decison over Heathrow expansion

Aircraft take off from Heathrow Airport

On Wednesday 16 December, the Supreme Court overturned a Court of Appeal ruling that Heathrow expansion was unlawful. 

Cllr Steve Curran, Leader of Hounslow Council, said in response to the Court Decision that: 

"We want to see a Heathrow which is better, not bigger so we hope that the Government and Heathrow Airport can find a solution that protects our environment and allows the airport to flourish. As a Council we are committed to our climate emergency pledge, to delivering our recovery plan through a Green Economic recovery for aviation communities, and to working with Heathrow in its ambitions to improve while ensuring the best outcomes for local residents and businesses.”

Read the full statement

Redundancy support offer

Redundancy support

If you are at risk of redundancy the West London Rapid Response Service may be able to provide you with support while you get back into work.

From help in finding suitable training courses, organising work trials or help with travel to work expenses.

Find out more

Hounslow Streetspace engagement. We want your views!

Streetspace Hounslow

The next round of Hounslow's Low Traffic Neighbourhood and Streetspace engagement has begun.

The online consultation has been extended until 31 January 2021 to allow any further representation to be made following these engagement sessions.

The feedback gained during this engagement will be considered alongside other data, including road safety, air quality, and traffic data, in determining the future of the proposals.

Events will continue take place virtually as follows.

Find out more

New lift and footbridge at Syon Lane Train Station

Syon Lane station

The Mayor of Hounslow Cllr Tony Louki and Cllr Hanif Khan, Cabinet Member for Transport and One Hounslow, officially opened the new lift and footbridge at Syon Lane Train Station, which will help ease congestion and make the station more accessible.

More information

Hounslow libraries open for Click and Collect only

Hounslow Libraries

Libraries across the borough are closed for browsing but we are offering a click and collect service from most locations. Hounslow residents can also access a wide range of e-books and e-magazines online.

However, Heston Library will close from Monday 21 December until further notice for essential works and will not be able to offer click and collect services. 

More information

Cargo bikes delivering last minute Christmas gifts

Christmas Cargo bike delivery

The Council, in partnership with London Bike Hub and Our High Road, is offering free e-cargo bike deliveries this festive period to help residents shop local. 

Deliveries will continue until 23 December between 4.30pm and 6.30pm.

Some stores will also offer a ‘shop in store and deliver to your house later’ option to save people walking around with heavy Christmas shopping.

The full list of participating stores can be found on the Our High Road website. If you are a retailer that would like to join the scheme, please contact support@ourhighroad.com.

Find out more

Hounslow Matters survey

Hounslow Matters survey

Our Hounslow Matters magazine is delivered to all residents four times a year. We want to make sure that it provides you with information you care about.

We want to get your views on its design, content, length - everything. The survey closes on 31 January.

Complete the survey

Last chance to support the Watermans crowdfunder

Watermans crowd funder

There's just five days left to help raise £120,00 for the #SaveWatermans crowd funder campaign.

So far more than £70,000 has been raised to help secure the future of this independent charity which exists to enrich lives through arts and creativity.

They are working hard to access all the government support they can, but it won't be enough to save this Brentford venue which houses an independent cinema, theatre, gallery and creative community spaces.

Donate here

Latest information

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The Council has a coronavirus advice webpage which is updated daily with the latest local information for residents and businesses. 

Advice in accessible formats and different languages

You can also follow us on social media using the links below. 

The latest information on coronavirus in general is available on the Government’s website. 

Key Tier 3 rules

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