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Friday 15 August 2025
A weekly update on the news and information about courts and tribunals
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The enquiries team at the Royal Courts of Justice (RCJ) support thousands of visitors every year, from first-time visitors to seasoned court professionals.
In our latest blog, hear from our team at the RCJ as they explain how they make justice accessible for all and support court visitors with visible and hidden disabilities.
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Earlier this month, Alex Davies Jones, Minister for Victims & Violence Against Women and Girls, visited Leeds Combined Court to see the Specialist Sexual Violence Support pilot in operation.
She met with colleagues at the court, toured the new victim and witness hub, and observed how the pilot is delivering improved support for victims and witnesses of sexual violence.
The pilot aims to improve the court experience for vulnerable users, providing dedicated spaces and specialist support to help them navigate the justice system.
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Our latest monthly management information for June 2024 to June2025 highlights workload volumes and timeliness at a national level for our civil and family courts, and tribunals.
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We've now moved all general phone enquiries from magistrates’ courts in England and Wales, to our Courts and Tribunals Service Centres. This migration has been part of our wider plans to centralise work into Service Centres, helping to resolve issues quicker, more efficiently and consistently across all locations.
Since completing the rollout nationally last month, our service centres are now able to handle up to 45% more calls and answer up to 60,000 a month. Data shows that calls are answered in under six minutes on average, with less than 2% of calls referred back to courts. This gives us confidence that this approach is working for court users and our teams alike.
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Our latest podcast takes you behind the scenes of Common Platform, the digital case management system modernising our criminal justice courts.
We hear from staff and other partners, including the police, who discuss how the system is improving access to information, enhancing collaboration, and streamlining court processes.
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