We're rolling out mediation as an integral part of the small claims process, where claims are made online through our Online Civil Money Claims (OCMC). Mediation is often a quicker, cheaper way for parties to resolve their dispute without the need to pay a hearing fee.
From Tuesday 5 November 2024, for new civil court claims filed online using OCMC, attending a mediation session will become a required step in resolving a money dispute under £10,000.
Parties will need to attend an appointment to try and resolve their case ahead of having a court hearing. Mediation became a requirement for claims made on paper, or through our legacy system, in May 2024.
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