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A new campaign 'When life changes, your benefits change too' has been launched to ensure that residents are in receipt of their correct benefit entitlement.
Hertsmere Borough Council is reminding local people who claim Housing Benefit or Council Tax support to report any changes in their circumstances, as it could affect their benefits.
As part of this campaign, the council will be proactively managing claims, introducing lifestyle and financial triggers to predict the likelihood of an overpayment. A pilot scheme will involve sending a review text message, email or an officer making a call to claimants, informing them that their benefit needs to be reviewed and encouraging them to report any changes in circumstances online.
The review message will encourage residents to visit www.hertsmere.gov.uk/ccp to complete an online ‘change in circumstances’ form.
You will not be asked to provide any personal details through the text message, email or over the telephone.
Changes in circumstances which can affect Housing Benefit and Council Tax Support include:
• Income changes, such as changes in earnings, employer, pension, tax credits and state benefits.
• Changes in savings, investments and other capital.
• Changes to child care costs.
• Child Benefit stopping for a dependent.
• Rent changes.
• Change of address.
• If a partner or any other person moves in or out of your household.
• If you have any additions to your family.
• If you or your partner are away from home for more than four weeks.
For more information and to notify the council of your changes online go to www.hertsmere.gov.uk/ccp
We will be reminding residents to tell us about any changes in their circumstances through our social media channels. Like us on Facebook/Hertsmere or follow us on Twitter @HertsmereBC.
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