The Corporate Programme Office

Led by Matt McKeown, the Corporate Programme Office (CPO) sits in the Marketing and Development, Business Improvement Service. We deliver business change, progress and improvement by supporting and coordinating Council projects and business change programmes. We provide professional advice and guidance, working closely with teams to influence the future direction of service delivery. We assist colleagues to review and redesign their services to implement smarter and more effective ways of working.

The team of experienced project management professionals ensure that good ideas and best practice are shared and enhanced by collaborative working. We have created a number of user friendly and interactive tools to guide you through managing projects and changing processes. These encourage a self-service approach, empowering and equipping you to make real progress in changing the way you work.

We also lead on performance management, gathering information and adding value through analysis and presentation of data, making sure that the right information is delivered, at the right time, in order to support decision making and best use of resources.

We recently developed an interactive project toolkit to guide you through planning and running your project. The Project Planning Tool provides bespoke project support and documentation for your idea and includes an automated process to plan, prioritise and gain approval. This will save a lot of time and hard work for staff and ensure that that all new project work is planned and resourced according to corporate priorities. 

The CPO are always happy to discuss projects, ideas for business development or suggestions for improvements. You can also talk to us about the services that we provide and the interactive tools we have created to support effective projects and programmes and guidance on transformation of public services. Please contact Matt Mckeown on 023 9244 6610 for more information.

Satisfaction Survey - IT results

The results from the Satisfaction Survey for Quarter 1 are in and it's good news for progress in IT. The stats above show an increase in satisfaction from Quarter 4 last year to Quarter 1 this year. In summary, overall satisfaction has increased by 10% when we compare Quarter 4 to Quarter 1.

You said, we did...

Business Improvement is listening to your views and is pleased to announce the below improvements to your IT systems and ways of working based on the satisfaction surveys and IT Stakeholder group feedback.

You Said: 

Various concerns regarding Meridio, Moving items into Meridio is very hit and miss, items are disappearing and there is not enough search facilities.

We Did:

A Meridio user group has now been created, aiming to look at current issues and improve the usability of the Meridio system. Please contact Simon Devonshire for more information.

You Said:

I wish we could have the search facility within Windows Explorer.

We Did:

In June there were various changes made to the Hantsnet Citrix environment, one of them being the ability to search. Other changes are explained in this edition of Next Click.

You Said:

I would find it most useful if I could access email from a mobile phone device.

We Did:

HBC Only: There is a simple form that needs to be completed to request access to email from your own mobile device. Form is on appendix D (last two pages) of the document linked below. 

Link: http://holli/Docs/ICT%20Security%20&%20Conduct%20Policy%20v2%20September%202011.doc

Note that for EHDC, all requests must go through the EHDC IT Helpdesk on 234060.

You Said:

Sending email to GCSX email accounts is time consuming and requires logging into another email system.

We Did:

Following a mail routing change, staff at Havant Borough Council are now able to email GCSX email accounts using their normal havant.gov.uk email account. By doing this we have removed the need for around 60 GCSX accounts saving the organisation roughly £3500 per year.

You Said:

The self service elements of the EHDC intranet are great, however, accessing the EHDC desktop takes too much time and effort, meaning that approval for requests for leave are delayed, or I don't approve orders…can it be made more straightforward?

We Did:

Working with HCC we have made firewall changes which now allow you to access the East Hants’ Intranet (Domino) by typing http://Domino into your browser, whether logged in at Havant or East Hants. Additionally, Holli (Havant intranet) is also available from EHDC if accessed from within the Citrix environment. Please note when accessing http://domino you will be prompted to login. If you do not have any credentials specific to you, please use Username: Havant and Password: Havant to view a read only version of the intranet.

In This Issue...

• The Corporate Programme Office
• IT Rollout at EHDC
• Printing
• Satisfaction Survey - IT results
• Future changes to IT
• You said, we did
• Telephony changes

IT rollout at EHDC

Facts and figures:

Acolaid has recently been signed off, leaving only a few more applications to go.

40+ HCC managed PC's have been moved from the HBC Capita changes for re-use at EHDC.

200+ User Hantsnet user accounts have been created.

Thanks

A big thanks to all the valued test users who have helped move the EHDC rollout forward.

Printing

Should you ever find yourself at Penns Place and need to print, you will now be able to add the relevant EHDC printer and print to it using the “printers” link within your Internet Explorer browser. The same will be true for East Hants staff at Havant.

Future changes to IT

Starting in the Winter of this year, EHDC and HBC will progress to a new Citrix desktop environment supplied under the HCC partnership agreement. The new desktop will be incorporated with the HCC desktop environment, increasing the number of Citrix servers from around 12 per authority to a pool of 100 + servers, this will result in more resilience and a faster user experience.

Alongside this, the versions of various applications will be updated too. Windows Office (Excel, Word and Outlook) will go from 2003 to 2010 and the Internet Explorer browser will be updated to IE9 which allows for a better browsing experience.

User guides and cheat sheets will be provided to everyone to explain the differences to the applications. Also, floor walking will be done with each team as they transition to the new desktop.

New method to request telephony changes.

Taking effect immediately, HCC, HBC and EHDC have formulated a new method for the request and processing of telephony changes. This new method will allow for more adhoc changes to be processed in a structured and efficient manner.

What does this mean to you and your team?

You can now request any telephony changes to be made, no matter how big or small. Whether they are creating a new pickup group so that a whole team can pick up each others calls or even as small as adding an additional number into an existing hunt group.

If you have any questions/requests about telephony changes you wish to make, please contact Craig Richards or Christopher Moss.

Comments, suggestions and content for Next Click

If you have any comments about Next Click that you believe may assist in improving the content or presentation, then please contact the editor or designer below.

Editor:  Craig Richards   

Designer:  James Mackenzie