 Where possible we are going to let all of the chalets to ensure as many people as possible can enjoy them.
However, we need to keep you all as safe as possible so unfortunately, we are still only able to open 50% of the chalets on Princess Mary Promenade and 50% of the older chalets at South Cliff.
This means we will have reduced capacity for winter lets. We understand how disappointing this will be for anyone who is unsuccessful in securing a winter let but please be aware it is difficult for our staff too so please be patient with them. We will contact everyone as soon as possible to let start taking payments for bookings and will work in strict date time so please be patient as we work through everyone on the list.
For summer 2021 bookings, until we have more information we will be booking them with the same restrictions in place as we have for this summer. We sincerely hope that we will be able to open all of our chalets by next summer but to avoid having to cancel bookings again this year, we are erring on the side of caution.
There are extensive changes to the terms and conditions of hire for this year. The most significant are that to ensure we can clean the chalets thoroughly between users, bookings will run from 13.00hrs on Saturday to 16.30hrs on Friday. We will not allow people to keep their keys later or return them on Saturday morning.
No more than 6 people can visit a chalet at any one time, this will not change regardless of government guidelines.
If you have made your booking with several other families you will need to consider whether you can comply with this. If not, regretfully, you will need to reconsider booking.
Each set of chalets comes with its social distancing challenges and to ensure compliance we have introduced stricter controls on what external area is included in the hire:
For North Marine Drive chalets users must either sit in the area between the doors or on the beach, you will not be allowed to sit on the raised area in front of the chalet porch or on the concrete walkway to ensure there is sufficient space for people to walk past safely.
For Princess Mary Promenade chalets, the decked area between chalets will be fenced off and you will need to sit on the decking outside your chalet. If you decide to use the grassed area you may not use a windbreak to make more space and you must ensure you are distanced from neighbouring users.
For the Seabird chalets the hire covers the chalet and the area beneath the porch. If you use the areas in front of the porch, you are responsible for maintaining your social distance from other chalet users.
At Belvedere, again the area of hire is the decking under the porch, outside of this area you must maintain your social distancing.
At Southcliff, at the old chalets, the decked area in front of the chalet is the extent of the hire and for the new chalets, it is the area covered by the porch.
That is not to say you cannot use areas outside of this, however, the council do not accept any responsibility for social distancing once you leave the area officially hired to you. Please be aware that this is a trial and if we do not feel that visitors are acting responsibly, we will have to close more chalets down and reduce the number that we can accommodate.
Full terms and conditions are attached to this email.
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