There is currently an issue where Altair is calculating small strain costs for voluntary retirement cases.
The simplest way to avoid this is to ask members to calculate their own estimates using Member Self Service.
When completing their voluntary retirement estimates members can also check their personal details and update them where necessary eg email address.
Heywoods, our database suppliers are currently investigating the issue.
Following a central update to forms across DCC websites the EAS5 form stopped working on Friday.
The form is now up and running again, although some employers may need to clear their cache (press Ctrl+F5 when viewing the form) to allow all fields and submission to be completed.
We apologise for any inconvenience caused.
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