Trading Standards consumer news

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Trading Standards consumer news
Elderly lady talking on the phone

Stay home, stay safe, stay scam aware

The outbreak of COVID-19 has seen an increase in scams and doorstep traders who are trying to exploit fear and uncertainty during this difficult time.

We urge you to keep safe and vigilant in the current environment and look out for scams in your neighbourhood, which often target elderly and vulnerable people. 

Find out about some coronavirus-related scams and how to stay safe.

Download and print a scam-awareness poster to put up in your community.

Get more advice, news and resources on coronavirus scams from Action Fraud - COVID-19 related scams - news and resources.

Chocolate cupcakes covered in chocolate buttercream and sprinkles

Selling homemade food

Are you considering cooking or baking during the COVID-19 outbreak with a view to offering food products for sale through social media?

If you are, please make yourself aware of the legal requirements for food safety and hygiene.

This applies whether you offer for sale homemade cakes and biscuits, takeaway meals or other home prepared foods.

In particular you need to:

Fly tipped rubbish in and around a shopping trolley

Please don't fly tip

The closure of recycling centres during lockdown has led to a national increase in reports of fly tipping. Sadly, this environmental vandalism puts a major financial burden on society and has serious public health consequences.

Please don't fly tip or use cold callers/unlicensed traders to take your waste away. If you need help and advice with your household waste, we recommend that you contact a business that is a member of our Buy With Confidence scheme.

You can also get advice on waste disposal during COVID-19 on the Clean Devon website.

To report fly tipping, contact your local district council.

Hand holding out several £20 notes

Help for loan shark victims

If you are a victim of illegal money lending, or you are worried a friend or family member might be a victim, you can get help and support from Stop Loan Sharks - call 0300 555 2222 or report a loan shark to Stop Loan Sharks online.

Stop Loan Sharks is running live Q&A sessions on Facebook every Friday at 1.30pm - you can watch and post questions in the comments, and the sessions are available to watch on their page afterwards. Visit the Stop Loan Sharks Facebook page.

April 2020

Hoteliers comply with lockdown restrictions over Easter.

Info and advice in your area

Keep up to date with COVID-19 information and advice in your area on your local council's website:

Close up of female at home with cup of tea using iPad to shop online

Online shopping safety

Are you shopping online during lockdown? Find out how to protect yourself from fraud with the Action Fraud guide to shopping online safely.

'Harmful' hand sanitizer seized by Trading Standards - ITV News.

Getting work done in the home during the COVID-19 lockdown - a guide from Buy With Confidence.

farmer with a flock of sheep and sheep dog in a valley of woodland and pasture

Support for farming community

Farming can be a challenging way of life – if you’re in the farming community and ever feel like you could do with support, from a listening ear to practical advice, Farming Help are on hand.

Visit the Farming Help website
or call 03000 111 999. Open 7am-11pm every day.

three chickens at open window, two chickens facing forwards, one facing backwards

Keeping poultry

If you keep chickens or other poultry, read GOV.UK - Poultry (including game birds): registration rules and forms to learn how and when you must register as a poultry or game bird keeper.

Insurance and coronavirus

Are you trying to understand what your travel, home and other insurance covers you for? Go to the Association of British Insurers coronavirus hub for guides and updates to help you get the information you need.

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