 In light of the potential impact of Coronavirus for an extended period, we have reviewed our Business Continuity Plan to ensure that we are better prepared as a service for any escalation of Government measures put in place to delay the virus.
Should home working become mandatory for a duration, the way in which we would intend to communicate with our scheme members during this period would be electronically via our online MSS portal.
We will be writing to all members confirming this approach recommending they check their ‘sign-in’ details and ensure they can access the service or for those who have not yet signed up to do so.
As suggested by employers at the recent PLOGs we will also provide you with a report detailing all active members not currently signed up to MSS, if you can aide us in passing the word out of this new stance this will be gratefully appreciated.
Please note, you will still be able to contact us on our phone line below and through our website ‘contact us’ area. We will however be unable to issue any postal correspondence during any period of mandatory home working and a delay should therefore be expected for members who choose not to sign up to the online services.
We appreciate the government response affects us all and we will keep you up to date with any changes we make to protect employees and level of service we can offer.
 We are taking delivery of an upgrade to our system Altair on Thursday 19th March which means Employer Self Service will be unavailable during the upgrade. The standard downtime is three quarters of the day, however please do not attempt to use ESS until the next day to ensure the necessary updates have been completed.
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