Pensions Line Special 2 - March 2020

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March 2020

Business Continuity Plan

Business Continuity

In light of the potential impact of Coronavirus for an extended period, we have reviewed our Business Continuity Plan to ensure that we are better prepared as a service for any escalation of Government measures put in place to delay the virus.

Should home working become mandatory for a duration, the way in which we would intend to communicate with our scheme members during this period would be electronically via our online MSS portal.

We will be writing to all members confirming this approach recommending they check their ‘sign-in’ details and ensure they can access the service or for those who have not yet signed up to do so. 

As suggested by employers at the recent PLOGs we will also provide you with a report detailing all active members not currently signed up to MSS, if you can aide us in passing the word out of this new stance this will be gratefully appreciated.

Please note, you will still be able to contact us on our phone line below and through our website ‘contact us’ area. We will however be unable to issue any postal correspondence during any period of mandatory home working and a delay should therefore be expected for members who choose not to sign up to the online services.

We appreciate the government response affects us all and we will keep you up to date with any changes we make to protect employees and level of service we can offer.

Employer Self Service Downtime

ESS Capture

We are taking delivery of an upgrade to our system Altair on Thursday 19th March which means Employer Self Service will be unavailable during the upgrade. The standard downtime is three quarters of the day, however please do not attempt to use ESS until the next day to ensure the necessary updates have been completed.

Keep us updated

Please remember to keep us updated with any changes in staff responsible for completing our forms (authorised signatories). This can be done by completing our via our online form.

You can also use this form to notify us of your IDRP Stage 1 Appeals Officer and any delegated authorised contacts.

Payment of Pension Fund Contributions

Please remember to inform us and the relevant Finance team each time you have paid your pension scheme contributions, by filling in the Monthly Contributions Form. If we receive the returns right away with the payments and they are correct - it makes the process so much easier, so please ensure that you build this form into your procedures.

If you are a Somerset Pension Fund employer, please contact the Corporate Finance Team for a copy of the Monthly Contribution Return:

If you are a Devon Pension Fund Employer, you will need to use the online EAS5 form. If you have not already registered, a login can be obtained from the Employer and Communications Team.


Employer & Communications  Team

Quick links

Employer Services (ESS) Guide

Peninsula Pensions Employers' Pages

Peninsula Pensions  Employers' Guide

LGPS regulations and guidance

Fund Investments

LGPS National Website


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