Please take part in our digital user survey

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October 2018

Please take part in our digital user survey

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Dear Parish Clerk,

As Connecting Devon and Somerset continues its work to improve broadband services across our counties, we are keen to get an updated picture of where we are.

Where communities have benefited from new superfast broadband, what impact has this had? In communities yet to feel the effects of superfast, what are they able to do with the service they do receive and what would they like to do?

We have developed a survey to capture people's broadband needs and compare whether these needs are met by the service they receive. The survey is open to all residents and businesses within Devon and Somerset and in addition to capturing the impact from the new infrastructure, it will help us identify the broadband needs across our counties and the data will influence our future Digital Strategy.

Our Broadband User Survey asks questions about currently available speeds, what homes or businesses can and cannot do with their existing broadband and the levels of satisfaction with their provider. The survey typically takes about five minutes to complete online and can be found at

We are keen for the survey to be completed by as many local residents and businesses as possible and to this end we are asking local parishes and authorities to help promote the survey and bring it to the awareness of their local communities.

What we would like you to do.

We would appreciate you sharing this email and survey link with as many people, groups and businesses as you are able to so that we can get as many surveys back as possible and make the findings robust and representative.

If you have a Twitter feed or Facebook page and are happy to promote our survey on them please let us know at and we can provide our approved image and wording.

Thank you for your help.