|
July 2026
In this issue:
Get £250 for a local project, tell us how we're doing and look back on the Big Day Out
|
|
Did you see us at the Big Day Out?
Thank you to everyone who stopped by our stall at the Big Day Out. It was wonderful to meet so many of you and chat about our services, as well as seeing families getting creative by decorating flower pots and planting seeds.
A special thank you goes to Krinkels UK for their generous donation, which helped make our seed planting activity possible. We hope everyone enjoyed taking part, and we look forward to seeing your flowers bloom!
Click the image above to see all of the weekend's fun.
Do you have a good neighbour?
We know many of our tenants go above and beyond to support their neighbours and make a positive difference in their communities. Whether it's helping with everyday tasks, checking in on someone who may be feeling isolated, organising community activities, or simply being a friendly face, we'd like to recognise those unsung heroes.
Throughout the year, nominated tenants will receive a Good Neighbour Thank You Card and be invited to a special awards celebration at the end of the year.
If you know a Dartford Borough Council tenant who deserves recognition, we'd love to hear from you. To nominate someone, email Housing Engagement with their name and up to 100 words explaining why they should be recognised.
|
|
|
Get Housing updates straight to your phone
We've launched a WhatsApp channel to keep you up to date with important documents, news and events.
All messages in this group are closed to maintain privacy. Personal information is accessible to admins only.
|
|
A Facebook group that's just for you
We've introduced a new Facebook group for tenants and leaseholders across Dartford to join so they can receive updates direct to their news feeds.
The group is designed for you to raise issues, hear the latest from us and improve our service.
|
|
|
Up to £250 available for local projects
Do you have an idea that could bring people together in your community? Dartford Borough Council’s Community Grant Fund offers up to £250 to support local projects and activities that benefit council tenants and help strengthen community spirit.
-
Community events and activities
-
Improvements to community spaces
-
Trips and projects that bring residents together
Applications are welcome from community and voluntary groups, clubs, societies and organisations working with local people. Individual applications may also be considered.
Projects must demonstrate a clear benefit to Dartford Borough Council tenants. Funding cannot be used for political, religious or ongoing projects.
Not part of an established group? Support is available to help you set one up. Contact the Resident Involvement Officer on 01322 343195.
All successful projects will need to show how local residents have benefited from the activity.
Apply today and help make a positive difference in your community.
|
|
Keeping communities safe and clean
Fixing your car, van or motorbike? Keep others in mind!
Minor repairs to vehicles are fine, but major repairs or anything that causes smells, noise, or other disruption should not take place on your estate - that's what your local mechanic is for.
Thank you for helping us maintain a peaceful environment.
Keep communal areas safe and secure
Residents are reminded not to buzz in strangers without identification. Shared doors mean we're all essential for everyone’s safety. Please help us prevent unauthorised access.
If you're concerned about strangers inside your building, you can contact the Antisocial Behaviour Team on asbteam@dartford.gov.uk
Getting rid of bulky household items
We offer Dartford residents special collections of bulky household items.
The Council can arrange for a contractor to collect and dispose of large bulky household waste, such as furniture, televisions, fridges, freezers and washing machines.
There is a charge of £39.50 for up to 10 items, with extra items charged at £2 per item (maximum 4 extra items). Why not speak to your neighbours, arrange a collection, and share the cost?
|
|
Tenant Satisfaction Measures
Tenant Satisfaction Measures were introduced by the Regulator of Social Housing in 2024 as a way of recording how we’re performing as your landlord. Your views help us identify where we’re supporting you well and where there’s room for improvement.
To help us achieve this, we’re giving every DBC tenant the chance to tell us how we’re doing. The survey will be used to calculate our annual tenant satisfaction measures.
An independent company called TLF Research will be contacting you on our behalf to carry out a five to 10 minute survey. You’ll be contacted by text, email, post or telephone and the survey opens from July 20. You will have until September 18 to to carry out the survey.
Got a complaint about our service?
If we get things wrong, we want to make them right and learn from our mistakes.
How to complain
If you’re not satisfied with the service you’ve received from us, we want you to tell us what happened so we can resolve the issue as quickly as possible.
Visit our complaints page to make a complaint and understand the process. This page also explains how to seek advice from the Housing Ombudsman.
Every year we carry out a self-assessment against the Ombudsman's Complaints Handling Code to see how we’re performing as a landlord. View the self-assessment.
View the latest Housing complaints figures.
Help, advice and support links
Cost of living support
Support with domestic abuse
Tenant Portal
Advice on banned dog breeds
Upcoming events
Current consultations
My Community Voice
Dealing with loneliness
The quickest and easiest way to contact the Council is via our website and the vast majority of Council services, from paying your rent to reporting a repair or requesting a new bin can be accessed through via our do it online portal.
If you really need to call us, phone 01322 343434 Monday to Friday between 8.45am and 5.15pm (4.45pm on Fridays). In an out of hours emergency, call 0345 634 1212.
|
|
|
|
