The independent regulator of health and social care in England
CQC Special update: COVID-19
CQC to stop routine inspections to focus on supporting providers to deliver safe care during COVID-19 pandemic
The Care Quality Commission (CQC) has announced that it will be stopping routine inspections from today, Monday 16 March. During the COVID-19 pandemic, the CQC’s primary objective will be to support providers to keep people safe during a period of unprecedented pressure on the health and care system.
Ian Trenholm, Chief Executive of CQC, said:
“During this period, our priority will be to support those who deliver health and social care to keep people safe during this global health emergency. We will therefore be stopping routine inspections from today. It may still be necessary to use our inspection powers in a very small number of cases when there is clear evidence of harm, such as allegations of abuse.
"In adult social care, our inspectors will also be acting as a support for registered managers, providing advice and guidance throughout this period in the absence of a single national body equivalent to NHS England. We are talking to social care providers about how to most effectively collect information from them to ensure that the Government has a clear picture of the impact that COVID-19 is having on the sector."
Other support that CQC is offering the system includes the return of clinically qualified CQC special advisors to the frontline to help with the wider national response; secondments of staff to DHSC, Public Health England and NHS England. Our customer contact centre expects to start taking non-clinical COVID-19 calls [from next week] in support of 111. CQC staff stand ready to help any other part of the national effort whether that be in the public or private sector.
We appreciate that you, your colleagues and the people you represent are experiencing a period of uncertainty and disruption. It is even more vital that we hear from people who use services during this time to support our understanding of their experiences and our interim inspection approach.
During this time we would encourage you to actively promote CQC’s Give Feedback on Care online service through all of your communication channels.
