News from the Care Quality Commission: November/December 2019

care quality commission

The independent regulator of health and social care in England


Our monthly update for everyone interested in health and social care

Children and young people's survey image

Children and young people's experiences of care

We published results of our 2018 children and young people's patience experience survey in which we heard about the experiences of 33,179 children and young people. This includes responses from 10, 927 children and young people aged 8 to 15, who told us about their experiences through questionnaires specifically designed for them.

For the first time, we have been able to look at changes over time, comparing results with the 2016 survey for most questions. With only a few exceptions, we found that experiences were almost unchanged in most areas this year.

Overall, children, young people and their parents or carers reported good experiences of care and the majority of children and young people were positive about communication with hospital staff. Children, young people, and their parents were less positive about their, or their child’s, experiences of being discharged from hospital.

The survey also found that a small proportion (1%) of children and young people spent most of their hospital stay on an adult ward.

See the survey results for your local trust

Find out more about the children and young people's survey


CQC hospital inspection

Join us! Work for CQC

Current vacancies include:

  • Head of Product and Service Management – Flexible, with some presence in our three main offices (London, Leeds, Newcastle)
  • Senior Engagement & Communications Officer (Events and Exhibitions) – Flexible (frequent travel to London required)
  • Expression of Interest: Specialist Advisor – National

Browse our current vacancies


CQC clipboard

Helping inspectors address the risk factors of closed environments

We have given inspectors and their managers new supporting information about how to identify and respond to ‘closed cultures’ in services.

When a service has a closed culture, people are more at risk of abuse and human rights breaches. The supporting information includes risk factors and warning signs of closed cultures in health and social care settings and how inspectors and their managers should consider and respond to these.

Closed environments may develop in services where people are situated away from their communities, where people stay for months or years at a time, where there is weak management of these services and where staff often lack the right skills, training or experience to support people.

We are paying particular attention to services that provide care for people with a learning disability and or autism, but the information relates to services in any sector.

More about the new supporting information


Stay well this winter

Are you entitled to a free flu jab?

Flu can be unpleasant, but if you're otherwise healthy, it'll usually clear up on its own within a week. But for some people flu can lead to serious complications and can lead to hospitalisation.

That’s why the flu jab is free for some people. It  is routinely given on the NHS to:

  • adults 65 and over
  • people with certain medical conditions (including children in at-risk groups from 6 months of age)
  • pregnant women
  • children aged 2 and 3
  • children in primary school
  • frontline health or social care workers

Don’t put it off. Ask your GP, pharmacist or midwife about the flu jab now.

Visit to find out more about flu vaccines