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Our end of programme report ‘Beyond Barriers’ brings together all the learning from 20 geographical local system reviews of how older people move through the health and social care system.
We found that services need to look at working much closer together in order to improve people’s experiences.
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Voluntary, community, and social enterprise (VCSE) sector organisations are under-used in the planning and delivery of services.
Commissioning is critical in this planning, and yet we saw that commissioning was often focused on individual services rather than the whole system.
Can you learn from the case studies included within the report? Is a similar organisation to your own doing something you could replicate?
Use the report to have a conversation with partners, especially commissioners, that you work with in your own local system, how can they involve you better in planning services?
Download our toolkit here to get started.
We’ve made recommendations to the National Quality Board which
leads on quality to national healthcare bodies. We’ve offered advice on how NHS
trusts should support families whose loved one has died while in their care.
Relatives and carers need a clear offer on what can expect from a trust when
they’re involved in an investigation following the death of a loved one. To do
this, we spoke to family members who experienced the death of someone in NHS
care, as well as voluntary sector organisations and NHS trusts. Read all the
recommendations in NHS England
guidance: engaging with bereaved families.
Over the last two years, our inspections showed up concerns over
how radiology was reported on in three NHS trusts. We decided to take a more
in-depth look to find out if other trusts had the same problems.
We’re asking providers to look at these reporting delays and
keep people safe from harm. Read about what we found out and the
recommendations we suggested here.
To celebrate 70 years of the NHS, we’ve published 70 stories
highlighting those who’ve gone ‘over and above’ and made a big impact on the
care people receive.
The 70 case studies
show the work that people - from volunteers, to front line staff to senior leaders
- have done to deliver great care in hospitals, care homes, GP practices and
elsewhere.
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Our annual report and accounts for the year is now out. The
report reflects on our achievements and our improved performance.
We’re proud of the progress we’ve made in firming up the way we
monitor health and care services. We know that there is more to do and we’re
dedicated to continually improving.
Some highlights over the last year include:
- Completing more than 17,000
inspections and seeing more services rated as good and outstanding.
- Starting our next phase of more
targeted and tailored regulation.
- Reviews of how local healthcare
systems work together
- Issuing 2,283 enforcement
actions to hold providers responsible where we find they’re putting people
at risk of poor care, including five criminal prosecutions.
- Recommending that 720 sites
enter special measures because of serious failings.
- Encouraging providers to
improve through our Driving improvement case study report series that
highlights acute trusts, adult social care services, mental health trusts
and GP practices
- Rolling out new mobile
technology to support staff on inspection
- Setting out our equality
objectives for the next two years and publishing our results that show we
don’t have a gender pay gap.
For more highlights, take a look at the report here.
Never Events are serious, largely preventable safety cases that
should not occur if protective measures are in place. They include things like
surgery on the wrong area or foreign objects left in a person’s body after an
operation. Whilst they’re rare – 469 cases were reported between April 2017 and
March 2018. These events can be devastating for patients, their families and
the NHS.
Last September the Secretary of State for Health and Social Care
asked us to review the issues that can cause ‘Never Events'.
Our report will be out later in the year but we’ve put out an update
on what we’ve found in the meantime.
We’ve released a report on our work last year to keep track of
the groups in charge of the safer management of controlled drugs. The report
presents data on how drugs are prescribed in England, and shows trends over the
last decade. We also give suggestions on how to improve and manage controlled
drugs in health and social care services.
GP practices need to make suitable adjustments for people with disabilities. These adjustments can have a positive impact and add value to the
service for everyone.
Nigel Sparrow, our Senior National GP Advisor and Responsible
Officer, clears up some myths about our inspections of GPs and shares top tips
in Nigel's surgery.
In this issue, Nigel talks about how GP practices can make adjustments for
disabled people. If you have a question about best practice for GP services you
can email engagementandinvolvement@cqc.org.uk
We’ve signed a new agreement
with eight other regulators. The ‘Emerging Concerns Protocol’ is a tool for us
to share information that may flag risks to patients, their carers, families or
professionals quickly. We know that sharing concerns can make it easier to spot
when something isn’t right.
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What are you hearing?
We want to hear what you’re hearing!
You can provide vital local information that helps CQC decide
where to inspect.
You can send us your
enter and view reports, surveys, comments from the public and any other
feedback you gather.
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This intelligence can help detect changes in quality at a
service, either good or bad. You don’t need to wait until we’re inspecting a
service to provide this information to us either, you can send us what you’re
hearing at any time.
You can do this via the share your experience form on our
website.
You can also call our national customer service centre on 03000
616161 or provide it to your local inspection team.
Get notified when reports publish on services in
your area
Every week we send out a list of reports we’ve published in
different areas. The list includes adult social care services, GP practices and
hospital services. The list shows the services we’ve published inspections for,
their latest rating and links to the reports on our website. If you would like
to be added to this distribution list you can email: DLS&IRegionalCommunications@cqc.org.uk.
If you’re only interested in certain services, did you know you
can sign up to receive an email each time we publish a report about them? You can
visit their page on our website and click on the button highlighted below.
Get notified when we send out press releases in
your area
You can also sign up
to receive press releases about local inspection findings in your area. If you
would like to be added onto the distribution list for these releases you can
email DLS&IRegionalCommunications@cqc.org.uk.
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