Our update for providers of dental care services

care quality commission

The independent regulator of health and social care in England

Update

Our update for providers of dental care services

November 2016

Demystifying complaints about dental services

A new joint statement has been published by the Regulation of Dental Services Programme Board to help people understand the roles of national bodies and the correct route for complaints about dental services. Dental providers can use this to check that their own patient information reflects the information in the statement, so that patients have consistent and clear information. Read more


Examples of notable dental practice published 

To share good practice and encourage improvement, our inspectors ask dental providers to tell us about any notable practice they have adopted that contributes to safe, high-quality care. We have published a number of examples and show how each one relates to the key lines of enquiry. See them on our website here.

female patient

Dentist and female patient

What the public thinks about dental care

Local Healthwatch has collected valuable insight into patient experience around NHS dentistry services in an evidence review. This review will help dental professionals better understand people’s experiences, inform the development of the new dental contract and help ensure that people’s feedback plays a key role in the future regulation of the dental sector.

Read more here.


Fees consultation

We recently published our consultation about the fees we propose to charge registered providers in 2017/18. The proposals follow our plans to continue to meet the Treasury’s requirement to recover our chargeable costs in full from providers. We are not expecting fees to increase for dental providers as we continually strive to ensure efficiency and effectiveness of our regulatory work. The consultation closes at noon on 11 January 2017. Read more and respond online here


Tips and mythbusters for dental practices

Our Senior National Dental Adviser, John Milne, explains some common questions about CQC inspections and shares agreed guidance. These are designed to support CQC’s inspectors as they assess the quality of primary care dental services, but are also helpful to dental providers.
Read more here. 


Promotional graphics


Promote your registration with CQC

Earlier this year, we provided some graphic tools that dental providers may use to promote that you are regulated by CQC. You may use the graphic on websites, emails and in printed promotional material. Download the graphic and see how to use it here

 


Other news

State of Care 

Our annual overview of health and social care in England looks at the trends, highlights examples of good and outstanding care, and identifies factors that maintain high-quality care. Read more here.