Our monthly update for providers of adult social care services

care quality commission

The independent regulator of health and social care in England

Update

Our monthly update for providers of adult social care services

guidance online icon

Updated guidance on factual accuracy

We have updated our factual accuracy guidance for inspectors, providing increased clarity and explanation. Factual accuracy is the opportunity for providers to challenge the accuracy and completeness of the evidence on which the ratings are based. Changes include an update of the form you will receive with the draft report which we recommend you use as this will help your comments to be processed more efficiently. We will continue to review our handbooks for providers as part of our current approach to inspections. Read more.


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New provider registrations - apply online

If you are applying to register a new provider with CQC, you should use our online application system. Applications made online are twice as likely to be accepted as those made using Word document forms. We’ve also rewritten the online guidance to help applicants by pointing out common errors and how to avoid them. Read more.


Provider online community welcome page

Join our provider online community

Would you like to share your experience on our approach to regulation and review proposed changes to policy and tools? Please join 6000+ providers and professionals on our provider online community for regular opportunities to give us your views. https://communities.cqc.org.uk/provider/


Other news

Accessible Information Standard update

The Accessible Information Standard aims to make sure people with a disability or sensory loss get information they can access and understand, and any communication support they need when using health and care services. In future we will be looking at how services implement the Accessible Information Standard as part of our inspections. 

Consultation on ratings

The Department of Health has launched a consultation which proposes to extend the types of services CQC is able to rate following inspection. You can read more here. The consultation will run for eight weeks, closing on Friday 14 October. A direct link to the consultation can be found here.

New guidance on withdrawing a registration application

We have published new guidance for providers setting out the process for withdrawing a registration application, including what to do if you need to withdraw more than one application. You can find it on our website, along with a new form.