CSCP 5 Minute Briefing - New contact details for Early Help and LADO

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CSCP 5 minute briefing

New contact details for the Early Help Team and Local Authority Designated Officer (LADO)


From Monday 6 January 2020 the contact numbers for the Early Help Team and LADO will be changing. You will no longer need to call the Safeguarding Hub to speak to a member of the Early Help Team or LADO service.

New contact details for the Early Help Team
Telephone: 03003 033896

New contact details for LADO
Telephone: 03003 033892

Please note, until the 6 January the current contact arrangements for the Early Help team and LADO service remain in place, this is via the Safeguarding Hub on 0333 2401727.

In line with the changes to LADO and Early Help phone lines, from 6 January 2020 the Safeguarding Hub phone options will change as follows:

  • Option 1: for professionals with an immediate child protection concern (when it is believed that Section 47 threshold has been met and the child requires a response from Social Care today – please refer to the Multi Agency Threshold Guidance)
  • Option 2: if you are returning a call to a member of staff from the Safeguarding Hub
  • Option 3:  If you are calling regarding a child or young person who already has an allocated Social Worker (you will then have a choice of district team to be transferred to)
  • Option 4:  for any other safeguarding enquiry

There will still be a facility for you to leave a message if all our lines are busy and please note that they will aim to return your call within 30 minutes.