The phishing email is supposedly from BT, although the sender's address ends with @talk21.com, nothing to do with BT.
It cleverly uses some of the formal language that you'd typically see in a genuine email from BT if you happened to be one of its customers, but, overall, the messaging is confused and just doesn't sound right.
There's lots of opportunities to click on links here, all to be avoided!
Forward phishing emails like this to: report@phishing.gov.uk.
More info can be found here: Scam emails | Action Fraud
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