Merry Christmas from Housing and Updates for January

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In this newsletter:

Housing wishes our Customers a Merry Christmas and Happy Holidays

Happy Holidays on a card surrounded by garlands

Christmas Phone Office Hours

  • Friday 24th December: Open as normal 8.30am - 4.30pm
  • Monday 27th December: CLOSED
  • Tuesday 28th December: CLOSED
  • Wednesday 29th December: Open as normal 8.30am - 5pm
  • Thursday 30th December: Open as normal 8.30am - 5pm
  • Friday 31st December: Open as normal 8.30am - 4.30pm
  • Monday 3th January: CLOSED
  • Tuesday 4th January: Open as normal 8.30am - 5pm

You can also find all open hours information and bin collection arrangements here

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Keep Your Gas Appointment

Model posing whilst working on boiler service

Gas is a useful source which powers many things in our day to day lives, however people forget it's also very dangerous.

We kindly ask Housing tenants to let our Gas Engineers in to complete your FREE yearly service.

To keep you, your families and our operatives safe during Covid-19, we have put measures in place for when work is being carried out in your home, please follow the guidance given to you by the Repairs Team. 

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Financial Inclusion

Housing customers are you struggling this Winter with your finances?

Don't bury your head, talk to one of our friendly and helpful Financial Inclusion Officers. They can help support you in many ways!

From completing welfare benefit checks to debt management. Find out the more ways they can help by visiting Financial Inclusion.

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Well for Work

women saying - getting well for work

We want to help you get #WellforWork. This means we work with you to tackle the barriers you might be facing – mentally, physically or financially, to make sure you have the helping hand you need every step of the way.

If you have a disability that’s effecting your ability to find a job or get into work, we have specialist advisers on hand to help you with a huge range of things – from support finding an employer that suits your needs, right the way through to help getting to work.

We want you to know we’re a safe space for people in recovery and can work together at a pace that suits you to support you with your mental health, work and training.

There are plenty of opportunities to find work that suits your abilities. Our advisers can help you to find them and support you as you apply, succeed and flourish.

Well for Work

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Spot A Rough Sleeper?

Spot someone sleeping rough in Broxtowe this Winter? Please contact us on 0115 917 7777.

We work closely with Framework Housing Association’s Street Outreach Team, to try and positively engage with and advise rough sleepers within the Broxtowe Borough.

For more information, visit Housing Options.

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Christmas in Independent Living

tenants sitting aorund a table pulling christmas crackers
Christmas tree at templar

Throughout December our Independent Living tenants have been able to get together to celebrate Christmas. 

In Independent Living properties with communal lounges tenants and our Activities Co-ordinators have come together to organise Christmas events from wreath making to hosting Christmas dinners!

christmas table all laid out with wreath centre piece

A tenant from Templar Lodge said 'It's lovely to get together over the Christmas period. With everything that's happened and still going on, it's important to keep connecting with each other.

Plus Lindsay is fantastic and helped to make our Christmas dinner wonderful.'

Nicky our Activities Co-ordinator said 'These events have been a real success and it has been great to see the residents enjoying celebrating Christmas together again.'

Over 60? Why not become part of a community, find your next home here.

(Activities are being held by following the Government guidelines and with Covid measures in place to ensure the safety of tenants and employees.)

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Lifeline Plus

lifeline logo - pink and blue

Have you heard about our Lifeline Plus service? It includes a key safe and fall detector.

Key safes are particularly useful for providing access in emergency situations, should you or a loved one not be able to answer the door.

The discreet falls detector is worn around the neck or wrist and will automatically trigger an alert to our monitoring centre if you fall.

Lifeline Plus

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What is Engagement?

Mum and daughter playing with wooden bricks to make houses

Housing Customers you may be thinking, what is engagement? Well, it’s a way for you to share your views with us about service areas and improvements that could be made to them.

It’s important that we hear your views on how the service is delivered. So, make your voice heard. Fill out this super quick survey to kick things off: Your Voice, Your Views survey.

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Housing's Annual Report

House with a big key going into the door

Did you know the Council received £16.4 million of income into the Housing Revenue Account, including rents and service charges? 

The Housing Annual Report sets out where the money came from and how it was spent maintaining our properties.

You can read the report here.

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Keep your Community Tidy

two cartoon people lifting brown sofa

The new year is a great time to have a clear out after Christmas and keep your community tidy.

  • Bulky Items? Use our service to get rid of those items quickly. Visit our Bulky Waste Webpage for more details.
  • Do not leave any items in the communal areas, as this is a fire risk. Don't need it? Get rid. Recycling centres are open!
  • Grab some house plants. They brighten up your home and provide clean air.
  • Report it. See any fly tipping, repairs or missed bins etc... report it and we'll sort it. If you want to report anything to do with roads, please contact Nottinghamshire County Council.
  • Tidy up that Garden. You can enjoy the space you have created by getting your garden spring ready.

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Garage of the Month

ghosthouse lane garages - white door
Car in Garage

This month it's Ghosthouse Lane

Council Tenants and Leaseholders did you know that you do not have to pay VAT on the Council garage you could rent?

Find a Garage

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Property of the Month

Southfields image collage

Southfields Court

Close to Beeston with great transport links.

  • Private accommodation with fitted kitchen and bathroom
  • Onsite Parking
  • Lift
  • 24hr Pull Cord System
  • Social Activities
  • Laundry Room
  • Communal Lounge with kitchen
  • Guest room available for family and friend visits at a low rate
  • Personalised contact with Independent Living Co-ordinators

 Find Your Home Today

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Share this

Please share the information in this email bulletin with friends, family, neighbours and colleagues to help us pass on these important messages, particularly if they're not online.

Please also encourage anyone who isn't already subscribed to this Email Me Service to sign up at so they can receive these updates.

Support Available


If you develop symptoms of COVID-19, stay at home and self-isolate immediately. If you have a positive test result but do not have symptoms, stay at home and self-isolate as soon as you receive the results. 

Learn more

Support to get essential supplies

If you are vulnerable and need help to get food, medicine or community support, please get in touch with the Nottinghamshire Community Support Hub or call 0300 500 80 80

Financial support

In some circumstances, if you are required by law to self-isolate, you may be supported by a payment of £500, payable from Broxtowe Borough Council. Find out more about this scheme and other financial support at or call 0115 917 7777

Mental health

The impact of the pandemic on you and your loved ones and not being able to enjoy all of the activities you would normally be involved in can all have an impact on your health. It is important to remember to look after yourself. Useful resources to support you, your family and friends can be found at or call the Nottinghamshire Mental Health Helpline between 9.00am and 1.00pm, seven days a week on 0300 555 0730.

Accessing NHS services

If you have symptoms or a health concern you are worried about, please contact your GP practice. GP practices are still open and here for you. When you call your practice, you may be offered a consultation online or over the phone. If they feel they need to see you in person, they will invite you in for a face to face appointment. Read more for guidance at