Ten Milestones Since METRO's New Bus Network

Press Release New Metro Going Places

Media Hot Line 713.739.4040 

Release Date:
Aug. 16, 2016

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The Metropolitan Transit Authority of Harris County (METRO) is the region’s largest public transit provider, offering safe, reliable and affordable transportation services about 370,000 times per day. Besides operating more than 1,200 buses on a New Bus Network, METRORail's expanded system includes the Red Line (Main Street and Northline), Green Line (East End) and Purple Line (Southeast). METRO’s services also include: STAR VanpoolMETROLiftHOV/HOT lanesBike & Ride program, Park & Ride, and road improvement projects. Learn more about METRO services at ridemetro.org where you will also find information about our T.R.I.P. app, and METRO's Next Bus Arrival texting.  

    Top Ten GFX

METRO’s New Bus Network turns one today.  Since the launch of the system overhaul on Aug. 16, 2015, METRO has reached many milestones.  Here are ten:  

  • 150 million boardings on METRORail (since 2004) 
  • 4.5 million customer boardings increase on local bus & rail -
    largest 11-month hike in a decade (September 2015 to July 2015)
  • 4 million Next Bus Arrival Texting requests 
  • 214,000 bike boardings
  • 62,000 Q Mobile Ticketing purchases
  • 1,600 service & detour alerts
  • 100 new bus shelters installed 
  • 98 seconds average wait time for a Customer Care Center call, down about a minute wait time prior to the New Bus Network
  • 50 new CNG Buses (compressed natural gas) buses added to METRO’s fleet of 1,220 buses, which include clean diesel and hybrid vehicles
  • 16 transit agencies (and growing) seeking METRO guidance on redesigning transit systems

Turns One