10-Day Countdown to New Bus Network One-Year Anniversary
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Riders want a transit system that is safe, reliable and gets them where they want to go. That's what METRO's New Bus Network is all about.
But the momentum doesn't stop at higher frequency routes, better connections and weekend service.
METRO is committed to improving the customer experience. Since the debut of the New Bus Network, METRO has introduced an array of rider-focused tools and initiatives including:
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The METRO Street Team, a group of field-based customer service representatives deployed to transit centers and buses during planned service changes
- Customer Care Call Center improvements that have greatly reduced phone call wait times
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50 new CNG Buses (compressed natural gas) buses that joined METRO’s fleet
of 1,220 buse,s which include clean-diesel and hybrid vehicles
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MVP Veteran's Pass, a pilot program that allows qualified disabled veterans to ride METRO light-rail, bus, and Park & Ride free Qualified disabled veterans can also receive
a discounted toll on METRO HOT lanes
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METROLift Freedom Q® Card which allows METROLift customers to ride local buses, Park & Ride and METRORail free
METRO is excited to announce additional initiatives are in the works - all part of a five-year plan to offer riders more service and better service. Learn
more about the next phase of improvements
to our transportation network on Monday!
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