#2 METRO Focusing on Customers to Take Transit to the Next Level

Press Release New Metro Going Places

Media Hot Line 713.739.4040 

Release Date:
Aug. 14, 2016

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The Metropolitan Transit Authority of Harris County (METRO) is the region’s largest public transit provider, offering safe, reliable and affordable transportation services about 370,000 times per day. Besides operating more than 1,200 buses on a New Bus Network,METRORail's expanded system includes the Red Line (Main Street and Northline), Green Line (East End) and Purple Line (Southeast). METRO’s services also include: STAR VanpoolMETROLiftHOV/HOT lanesBike & Ride program, Park & Ride, and road improvement projects. Learn more about METRO services at ridemetro.org where you will also find information about our T.R.I.P. app, and METRO's Next Bus Arrival texting.  


10-Day Countdown to New Bus Network One-Year Anniversary

New Bus Network: A Focus on Customers Takes Transit to the Next Level



Riders want a transit system that is safe, reliable and gets them where they want to go. That's what METRO's New Bus Network is all about. 

But the momentum doesn't stop at higher frequency routes, better connections and weekend service. 

METRO is committed to improving the customer experience. Since the debut of the New Bus Network, METRO has introduced an array of rider-focused tools and initiatives including:

  • The METRO Street Team, a group of field-based customer service representatives deployed to transit centers and buses during planned service changes
  • Customer Care Call Center improvements that have greatly reduced phone call wait times
  • 50 new CNG Buses (compressed natural gas) buses that joined METRO’s fleet of 1,220 buse,s which include clean-diesel and hybrid vehicles
  • MVP Veteran's Pass, a pilot program that allows qualified disabled veterans to ride METRO light-rail, bus, and Park & Ride free Qualified disabled veterans can also receive a discounted toll on METRO HOT lanes
  • METROLift Freedom Q® Card which allows METROLift customers to ride local buses, Park & Ride and METRORail free

METRO is excited to announce additional initiatives are in the works - all part of a five-year plan to offer riders more service and better service. Learn more about the next phase of improvements to our transportation network on Monday