#4 METRO's Tech Revolution

Metro Transit Authority of Harris County sent this bulletin at 08/12/2016 10:35 AM CDT

Media Hot Line 713.739.4040

Release Date:
Aug. 12, 2016

The Metropolitan Transit Authority of Harris County (METRO) is the region’s largest public transit provider, offering safe, reliable and affordable transportation services about 370,000 times per day. Besides operating more than 1,200 buses on a New Bus Network, METRORail's expanded system includes the Red Line (Main Street and Northline), Green Line (East End) and Purple Line (Southeast). METRO’s services also include: STAR Vanpool, METROLift, HOV/HOT lanes, Bike & Ride program, Park & Ride, and road improvement projects. Learn more about METRO services at ridemetro.org where you will also find information about our T.R.I.P. app, and METRO's Next Bus Arrival texting.

10-Day Countdown to New Bus Network One Year Anniversary

Tech Innovations Empower Riders

#4

As METRO's New Bus Network debuted so did a number of rider tools to help patrons with trip planning and enhanced customer self-service solutions.

There were several game-changer tech tools rolled out by METRO, and for many Houston riders Next Bus Arrival Texting was the most empowering. It allowed customers to plan their trips better and remove the uncertainty of when their next bus was coming by receiving a text message. METRO has received nearly 4 million text requests since it's debut. Click here to watch how METRO's Next Bus Texting works.

METRO's automated alerts and services expanded with a personal touch. Three social media specialists not only push out real-time service alerts, but they also guide and offer solutions. Click here to meet METRO's new social media team.

"Most of our riders have smartphones, and we wanted to offer solutions and arm them with information they can use to plan and make decisions about their transportation choices," said Chief Information Officer Denise Wendler. "Because keeping riders safe is a priority for METRO, we also launched, MPD Connect, which connects riders with our police department directly."

MPD Connect allows riders to report suspicious activity and attach photos in a discreet way. The app also allows people to chat to a live METRO police officer during designated hours. Learn more about this app by clicking here.

Recently, METRO launched the RideMETRO app giving quick access to all of METRO's applications in one convenient place. The app connects patrons to eight different functions: Q Mobile Ticketing, Public Comments, MPD Connect, the Trip App, Interactive Service Map, RideMETRO.org, schedules and METRO service alerts.

Customers can now also purchase bus or rail fares straight from their smartphones with the Q Mobile Ticketing App. Tomorrow learn more about how this app has transformed the rider experience.

Please do not reply to this message. We are unable to respond to inquiries sent to this email account. Contact the METRO Press Office at 713-739-4040.

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