METRO's New Mobile Q-Ticketing App Is a "Smart" Way to Ride

Press Release New Metro Going Places

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Release Date: Feb. 29, 2016

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The Metropolitan Transit Authority of Harris County (METRO) is the region’s largest public transit provider, offering safe, reliable and affordable transportation services about 370,000 times per day. Besides operating more than 1,200 buses on a New Bus Network,METRORail's expanded system includes the Red Line (Main Street and Northline), Green Line (East End) and Purple Line (Southeast). METRO’s services also include: STAR VanpoolMETROLiftHOV/HOT lanesBike & Ride program, Park & Ride, and road improvement projects. Learn more about METRO services at where you will also find information about our T.R.I.P. app, and METRO's Next Bus Arrival texting.  


METRO's New Smartphone App Puts Mobile Ticketing at Your Fingertips

METRO Board Member Sanjay Ramabhadran discusses benefits of Q Mobile ticketing.

METRO Q-Mobile Ticketing is here! The Authority's newest mobile app gives riders an easy way to buy and display tickets securely on a mobile device 24-hours a day, 7-days a week. 

METRO Vice Chairman Jim Robinson lauded the accessibility and flexibility the new app offers riders. "Your mobile phone becomes your ticket to ride," said Robinson. 

Rodeo shuttle tickets are available through the new mobile ticketing app. "This is a great accessory for the rodeo," said METRO board member Diann Lewter. "You have your jeans, boots and hat - now you have your phone. You can store tickets and not worry about carrying cash."

The new app follows the August 2015 launch of METRO’s redesigned bus network and next bus arrival texting.

“We are constantly looking for ways to improve the rider experience,” said METRO President & CEO Tom Lambert. “This is a major development for this agency and our customers.”

Five beta testers were on hand for a news event to showcase this latest METRO app. Annie Kotz, who works in software, had high marks for the new rider tool. “It’s a lot more convenient because everything is on your phone,” she said. Kotz added she likes the PayPal feature because she isn't comfortable using her credit card information in many apps.


METRO staff member Reca Perry and board member Diann Lewter show a rider how to download the new app.

While riding the 85 Washington, METRO riders and Beta testers, Caitlin McNeely and Katrina Bayer talk about their experience using the Q Mobile Ticketing app.


Zhiting Cai, a Rice University electrical engineering student from China, said she really likes one particular feature for those on a budget. “The thing I like the most is I can de-activate it off-line because, like many people, I don’t have a data plan." 

With Q-Mobile Ticketing, riders pay by debit, credit card or PayPal. After payment authorization, a ticket is downloaded onto the smartphone for immediate activation or stored for future use. Once activated, a ticket purchased through the mobile app is valid for up to 3 hours with free transfers in all directions.

"We're really excited to implement mobile-ticketing technology," said Denise Wendler, METRO's Chief Information Officer. "We believe it will encourage more people to use transit."

Presently, the app is available for use on local bus and rail only. Q-Mobile Ticketing is available for Apple iPhones running iOS 8.0 and above, and Android phones running an OS of 4.4 and above. Simply download the app from Google Play for Android or the App Store for Apple iOS. Learn more on how to use Q Mobile ticketing on our website, or call 713-635-4000.