90-Day Pilot Program Will Provide Paper Transfers to Riders

Press Release New Metro Going Places

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Release Date:      

June 30, 2015

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The Metropolitan Transit Authority of Harris County (METRO) is the region’s largest public transit provider, offering safe, reliable and affordable transportation services about 370,000 times per day. METRO operates more than 1,200 buses, and METRO's New Bus Network is coming August, 2015. For a good picture of where we are headed see our new system map. METRO's expanded light-rail system includes the Red Line (Main Street and Northline extension), Green Line (East End) and Purple Line (Southeast). Other METRO services include: Star Vanpool, METROLift, HOV lanes, HOT lanes, Bikes-on-Buses/Trains program, Park & Ride, and road improvement projects. Learn more about METRO by visiting ridemetro.org where you can download information about our T.R.I.P. app and our interactive rider tool METRO 360 [take a seat].  


Pilot Program Will Provide Free Transfers to Cash-Paying Riders

Today, METRO will begin a 90-day pilot program to provide paper transfers to cash-paying customers upon request. Presently, free transfers are only available to METRO Day Pass or Q Card users.

Paper transfers will be valid for connecting routes needed to complete a one-way trip or provide a connection to the fixed-route system. Transfers issued from the start of service through 11:59 a.m. are good until 3:00 p.m. on the same day. Transfers issued after 12:00 p.m. are good through the end of service the same day. Paper transfers issued on METRO buses may be used only once.

Rail riders needing to transfer may use their rail ticket, which is valid for 3 hours from time of purchase, to transfer from rail to a bus or another rail line.

Once finalized, the pilot program will weigh customer reaction and effectiveness to determine whether paper transfers will be available on a permanent basis. 

The pilot program is scheduled to end September 30, 2015.