STAR+PLUS Expansion Consumer Outreach Forums

To: DADS Providers Identified in Information Letter 11-119, Affected by the March 1, 2012 STAR+PLUS Expansion into the Lubbock, El Paso and Hidalgo Service Areas

This alert provides a link to the current Medicaid event calendar for consumer outreach events. These outreach events are held for consumers affected by the March 1, 2012 STAR+PLUS expansion into the Lubbock, El Paso and Hidalgo service areas. Outreach events provide opportunities for the enrollment broker, MAXIMUS, to educate individuals who will be enrolled in STAR+PLUS, and their families, about the services and benefits available through the various managed care organizations.

Following is the link to the Community Outreach Meeting calendar: http://www.txmedicaidevents.com

The calendar of events is updated regularly. Consumers can select any event they want to attend by following the instructions provided on the events link.

Consumers should have received a STAR+PLUS introductory letter in the mail. Consumers should also have received their STAR+PLUS enrollment packet by the end of December, 2011. If they do not receive either document, please have them call 1-800-964-2777 (TTY 1-800-267-5008). Following is the link for the Lubbock and El Paso service areas for the community outreach calendar, consumer introduction letters, and frequently asked questions (FAQs): http://www.hhsc.state.tx.us/medicaid/MMC/El-Paso-Lubbock.shtml.

Following is the link to the Hidalgo service area community outreach calendar, consumer introduction letters, and FAQs: http://www.hhsc.state.tx.us/medicaid/MMC/Hidalgo.shtml.

Any long-term services and supports (LTSS) provider/organization interested in hosting one or more consumer outreach events, which are open to the public, should contact the MAXIMUS Outreach Supervisor listed in the table below. Once an event is scheduled, the calendar will reflect the event.

The hosting LTSS provider/organization will need to provide the following information:

• Name of provider/organization
• Contact name and telephone number
• Address of proposed meeting location
• Seating capacity of proposed meeting location (should be seating for at least 30 individuals)
• Dates the meeting location is available (December 2011–February 2012)
• Times the meeting location would be available for use

Note: These events are specifically provided for mandatory enrollees and their families.

MAXIMUS Service Area Contacts for Scheduling Consumer Outreach Events

Lubbock Service Area
4601 South Loop 289 #16
Lubbock, Texas 79424-2206 

Contact	Main Number	Cell
Connie Jimenez, Regional Mgr conniejimenez@maximus.com	(806) 784-0716	Not available
Dora Rodriguez, Outreach Supervisor dorarodriguez@maximus.com	(806) 784-0716	Not available
Camelia Reyes, Administrative Specialist cameliareyes@maximus.com	(806) 784-0716	Not available

El Paso Service Area
221 N. Kansas #600
El Paso, Texas 79901-1441

Contact	Main Number	Cell
Linda Hendry, Regional Mgr lindamhendry@maximus.com		(915) 241-6720
Marco A Gomez, Outreach Supervisor marcoagomez@maximus.com	(915) 544-1975	(915) 345-4182
Veronica Castro Administrative Specialist veronicacastro@maximus.com	(915) 544-1962	Not available

Hidalgo Service Area
1925 E. Iowa Road
Edinburg, Texas 78542

Contact	Main Number	Cell
Peggy Gulledge, Acting Regional Manager peggygulledge@maximus.com	(512) 533-3441	(512) 426-8816
Lynda Diaz, Outreach Supervisor lyndadiaz@maximus.com	(956) 388-8141	(956) 624-0341
Natalia Leon Administrative Specialist natalialeon@maximus.com	(956) 388-8140	Not available