New job opening @ ERS: Specialty Retirement Benefits Specialist IV

Monthly Salary:	$4,000.00 - $4,700.00	Job Posting Number:	1104
Salary Group:	B18	Opening Date:	07/18/2017
Class Number:	2914	Closing Date:	Open Until Closed
Position Number:	4068	Number of Openings:	1

 

To apply for positions at the Employees Retirement System of Texas, a State of Texas Application and ERS Qualifications Form are required.  To access these forms and for more information on how to apply, visit our career page.

http://www.ers.state.tx.us/About_ERS/Careers_at_ERS/

 

Essential Functions:

• Efficiently answers questions, educates, and counsels ERS customers of all state service classes (including elected officials and judges) in person or over the telephone regarding benefits and related tools and services, including, but not limited to, retirement, service purchase, insurance, Qualified Domestic Relations Orders (QDROs), Proportionate Retirement Program (PRP), disability retirement, TRS transfer, Optional Retirement Program Disability (ORPD), Power of Attorney (POA) and other specialty matters. This involves researching and analyzing laws and rules, policies and procedures, benefit calculations, eligibility requirements, etc.
• Handles sensitive and escalated matters related to complex issues.
• Processes requests through a worklist or other assignment means. This includes, but is not limited to, QDROs, disability retirement, TRS, ORPD, and POA.

 

Essential Work Behaviors:

• Uses sound decision-making and judgment skills and appropriately applies and interprets existing laws, pending legislation, rules, policies and procedures.
• Communicates tactfully and provides information in a clear and concise manner to internal and external customers, including prominent and high profile members. Manages communication style to effectively communicate with various levels of knowledge and experience.
• Is flexible, organized, works well under pressure, and adapts to a frequently changing environment.
• Works independently and requires limited direction when dealing with complex issues.
• Contributes to creating a productive work unit by tactfully dealing with coworkers, working toward common goals, and demonstrating cooperation in accepting and carrying out new assignments.
• Attends work regularly in accordance with agency leave and attendance policies.
• Complies with all applicable agency policies and procedures, including safety and standards of conduct.

 

Other Duties and Responsibilities:

• Performs other duties as assigned.

 

Required Minimum Qualifications: Your application for employment must reflect how you meet each of the following minimum qualifications:

1. Graduation from an accredited senior high school or equivalent, plus 60 semester hours of college credit.  Each year of related work experience over the minimum requirement may be substituted for one year (30 semester hours) of college credit. 
2. Four (4) years of benefits or customer service experience. 
3. Experience applying and explaining complex laws, rules, policies and procedures. 
4. Experience working in a multi-task work environment. 
5. Experience using analytical skills and applying analytical procedures.
6. Exceptional verbal and written communication skills.
7. Knowledge and effective use of Windows based computer software, including Microsoft Office and Internet Explorer.

 

Preferred Qualifications: Your application for employment should reflect how you meet the following preferred qualifications:

8.   Graduation from an accredited four-year college/university with major course work in a field relevant to assignment.

9.   Experience using PeopleSoft or other automated payroll or benefits delivery system.

10.  Experience in administering employee benefit plans. 

11.   Experience communicating complex laws and rules to prominent and high profile people.   

Other Information: Work is performed in an office environment. This position may require access to privileged, confidential or sensitive data. ERS will conduct either a TXDPS or FBI criminal history check on all new hires. For more information about this policy inquiries can be made to employment@ers.state.tx.us .

Military Occupational Specialty Codes:

There is no equivalent experience in the Military Occupational Specialty Codes for this position. Please contact Human Resources at employment@ers.state.tx.us with questions or for additional information.

Additional Military Crosswalk information specific to this posting can be accessed at the State Auditor’s office link below.  Compare the Class Number in the ERS job posting to the Class Code on the State Auditor’s Office listing of job descriptions.  The Military Crosswalk appears under Occupational Category for each job description. http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx

How to Apply: Submit a State of Texas Application for Employment with an ERS Qualifications Form & other required materials, if any, to the ERS, Human Resources Office by 5 p.m. CST on the closing date. Resumes will be accepted only as supplements to an application. Please contact a Human Resources representative if you need assistance or require accommodation during the application process.

Email:       Employment@ers.state.tx.us                 Web: www.ers.state.tx.us

Fax:          (512) 867-3161                                      Relay Texas TDD: (800) 735-2989