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Good afternoon,
An identified power issue continues to affect eTag logins. The computer displays “Error 1002".
The Support Staff are currently working to resolve the issue.
Status updates will follow hourly.
Dealers should use their preprinted Internet Down buyer’s tags during the outage. As you know, every dealer is now allowed a minimum of 30 Internet Down tags. If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable. Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
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For technical assistance:
If you would like to speak to a customer service representative, please call us at (512) 465-4010. The eTags customer Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: eTag@dmv.state.tx.us
Thank you for your patience.
TxDMV Service Desk
3810 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov
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